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Who this guide applies to

This guide is for homeowners with a Vivint Solar lease or power purchase agreement (PPA). Vivint Solar sold these agreements door to door starting in 2011, and Vivint owns the panels on your roof under either one.

Sunrun completed its purchase of Vivint Solar on October 8, 2020. Vivint became a Sunrun subsidiary, and Sunrun now bills and services the old Vivint agreements. Your contract did not end with the sale. It simply moved to Sunrun.

Sunrun Customer Support handles former Vivint customers at (855) 478-6786. You can also log in at my.sunrun.com. For the full picture on Sunrun agreements, see our Sunrun contract guide.

The cancellation window has almost certainly passed

Vivint stopped selling under its own name after the 2020 acquisition, so the federal three-day cancellation window and any state window closed long ago for nearly every Vivint customer.

There is one exception worth checking. If you never received a copy of your agreement, or never got a written notice of your right to cancel, some states treat the window as never having properly started. Check your state on our state solar laws page, and say so in writing if that happened to you.

Were you misled about your solar?

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Buying out or prepaying the agreement

Most Vivint agreements can’t simply be canceled after installation. The realistic exits are the ones written into the agreement:

  • Buyout. Many Vivint and Sunrun agreements include an option to buy the system at set points or when you sell your home. Ask Sunrun for a written buyout quote and how it was calculated.
  • Prepayment. You can prepay the rest of the agreement. That ends the monthly bill, but Sunrun still owns the system.

Compare any quote to what you have left to pay. Our buyout calculator does the math, including the yearly escalator many Vivint agreements carry.

Check for the 2.9 percent escalator

Many Vivint leases and PPAs raise the price every year. In its 2018 lawsuit, the New Mexico Attorney General alleged that Vivint salespeople downplayed a 2.9 percent yearly increase. Those were allegations, and the case settled in 2020 with required marketing changes.

If your payment has gone up every year and nobody told you it would, that matters for a complaint. See what your escalator adds up to with our escalator calculator, and read our guide to the solar escalator clause.

Selling a home with a Vivint system

Sunrun handles home sale transfers for Vivint agreements the same way it handles its own. You start the transfer with Sunrun, the buyer completes a credit check and signs, and the transfer finishes at closing. Sunrun’s transfer line is 855-478-6786, extension 3.

If the buyer won’t take over the agreement, you can prepay the rest or ask for a buyout quote. Start as soon as you list the home, because transfers take time.

Some Vivint customers found a UCC filing on their property records that complicated a sale or refinance. The New Mexico lawsuit alleged these filings clouded homeowners’ titles. If one is holding up your closing, see how to remove a solar UCC filing.

Government actions involving Vivint Solar

  • Arizona (2025). Sunrun and Vivint Solar entered a consent agreement with the Arizona Attorney General, filed May 22, 2025. It includes a $600,000 civil penalty, $50,000 in fees, and a $600,000 restitution fund. The companies denied the allegations. Eligible Arizona customers can file a complaint through the Attorney General’s Sunrun page to seek relief.
  • New Mexico (2018). The Attorney General sued Vivint Solar and four officers, alleging misleading savings claims, downplayed escalators, and title-clouding UCC filings affecting 3,566 consumers. The case was resolved in late 2020 with a court-approved settlement requiring marketing changes.

If you were misled

If a Vivint salesperson told you the panels were free, that your payment would never rise, or that you were only signing up for an inspection, write down what you remember and gather your paperwork. Put your complaint to Sunrun in writing first. If that doesn’t work, file with your state attorney general.

Read misled by a solar salesperson, use our complaint letter builder, or tell us what happened.

Common questions

Does Vivint Solar still exist?

Not as a separate company. Sunrun bought Vivint Solar in October 2020, and Sunrun now services all Vivint leases and PPAs.

Who do I call about my Vivint Solar panels?

Sunrun Customer Support at (855) 478-6786. For a home sale transfer, use extension 3.

Can I cancel my Vivint Solar contract?

Usually not just by asking, because the cancellation window has passed. You can ask Sunrun for a buyout or prepayment quote, transfer the agreement when you sell, or file a complaint if the sale was misrepresented.

Why does my Vivint payment go up every year?

Many Vivint agreements include a yearly escalator, often 2.9 percent. Your agreement shows the exact rate.

Does the Arizona settlement apply to me?

It applies to eligible Arizona customers of Sunrun and Vivint Solar. Check the Arizona Attorney General’s Sunrun page to see how to file.

Sources

  1. Sunrun: Completes acquisition of Vivint Solar (October 8, 2020). Acquisition date and Vivint as a Sunrun company
  2. Sunrun: Contact us. Customer Support phone and hours
  3. Arizona Attorney General: Sunrun and Vivint consent agreement. Payments, restitution, and denial of liability
  4. Arizona Attorney General: Sunrun consumer page. How eligible Arizona customers file
  5. New Mexico Attorney General: Vivint Solar lawsuit (2018). Allegations about escalators and UCC filings

General information, not legal advice.

This guide can’t tell you whether a right applies to your agreement. For that, talk with a licensed attorney in your state.