Who handles Vivint Solar accounts now

Sunrun bills, services, and handles transfers and buyouts for legacy Vivint Solar leases and PPAs. Homeowners reach Sunrun Customer Support or the my.sunrun.com portal and Sunrun app.

What it means for homeowners

  • Your Vivint Solar lease or PPA is still in force; Sunrun took it over in the 2020 acquisition.
  • Check your agreement for an annual rate escalator; the New Mexico lawsuit alleged Vivint downplayed a 2.9% yearly increase.
  • If you are selling your home, start the transfer through Sunrun's service transfer process early.
  • Arizona customers may be eligible for relief under the 2025 Sunrun and Vivint consent agreement.

Dealing with Vivint Solar?

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Timeline

2011

Started as the solar division of Vivint; sold residential leases and power purchase agreements door to door.

October 2014

Went public on the New York Stock Exchange (ticker VSLR).

March 8, 2018

New Mexico Attorney General sued Vivint Solar and several officers in Bernalillo County, alleging misleading door-to-door sales, downplayed 2.9% annual rate escalators, and UCC filings that clouded homeowners' titles (allegations).

July 6, 2020

Sunrun announced an all-stock deal to acquire Vivint Solar (0.55 Sunrun share per Vivint share).

October 8, 2020

Sunrun completed the acquisition; Vivint Solar became a Sunrun subsidiary and was integrated into Sunrun over the following quarters.

December 2020

The New Mexico lawsuit was resolved by a court-approved settlement requiring marketing changes; customers' lawyers said individual homeowners got no relief, as reported by the Albuquerque Journal.

May 22, 2025

Arizona Attorney General filed a stipulated consent agreement with Sunrun and Vivint Solar ($600,000 civil penalty, $50,000 fees, and a $600,000 restitution fund); the companies denied the allegations.

Official contacts

Sunrun Customer Support (existing customers, including former Vivint)

Published hours are Mon to Fri 5am to 7pm and Sat 6am to 4pm Pacific.

Visit the official page (855) 478-6786

Sunrun account login

Online account access for billing and agreement questions.

Visit the official page

Sunrun service transfer (selling a home)

Transfer to a buyer or prepay the remaining agreement.

Visit the official page 855-478-6786 ext. 3

Arizona AG Sunrun and Vivint consent agreement page

How eligible Arizona consumers file a complaint under the 2025 consent agreement.

Visit the official page (855) 478-6786

Government actions

Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.

  • March 8, 2018, New Mexico Attorney General. Sued Vivint Solar, Inc., two affiliates, and four officers in the Second Judicial District Court (Bernalillo County) under the Unfair Practices Act, False Advertising Act, and Racketeering Act, alleging misleading savings claims, downplayed escalators, and title-clouding UCC filings affecting 3,566 consumers (allegations). The case was resolved in late 2020 by a court-approved settlement requiring marketing changes, as reported by the Albuquerque Journal. Source
  • May 22, 2025, Arizona Attorney General. Stipulated consent agreement with Sunrun and Vivint Solar under the Arizona Consumer Fraud Act: $600,000 civil penalty, $50,000 fees, and $600,000 restitution fund, plus customer service and home sale requirements; defendants denied the allegations. Source

Your options

Sources

  1. Sunrun release, Oct 8, 2020. Completion date, July 6, 2020 announcement, exchange ratio, Vivint operating as a Sunrun company.
  2. New Mexico AG complaint, Mar 8, 2018. Court, defendants and legal names, allegations, laws cited, 3,566 consumers.
  3. Albuquerque Journal, Apr 30, 2021. Court-approved settlement in late December requiring marketing changes.
  4. Arizona AG consent agreement PDF. Payment amounts, denial of liability, Vivint as a Sunrun subsidiary.
  5. Sunrun Contact Us page. Customer Support phone and hours.
  6. Wikipedia: Vivint Solar (leads only). Founded 2011, Lehi headquarters, October 2014 NYSE IPO (secondary).

About this profile.

Solar Accountability is independent of Vivint Solar. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.