Privacy Policy

1. Who we are

Solar Accountability (solaraccountability.com) is operated by Solar Accountability LLC, 7533 S. Center View Ct., Ste. R, West Jordan, UT 84084 (“we,” “us”). Questions about this policy can be sent to privacy@solaraccountability.com.

2. Information we collect

Information you give us. When you use our forms, we collect what you enter: your name, phone number, email address, state, and details about your solar agreement and what happened, such as the companies involved, dates, payment amounts, and your description. If you upload documents, we receive those files, which may include contracts, loan statements, and utility bills. Please black out Social Security numbers and full account numbers before you upload.

Information collected with a form. When you submit a form, we record the page you submitted from, the referring website, any campaign tags in the link you followed, your IP address, your browser’s user agent, the date and time, and the exact consent language you agreed to.

Award entries. If you enter the Solar Accountability Awards, we collect your business and contact details, your entry, and the files you upload. Payments are handled by Stripe; we receive confirmation of the payment, not your card number.

Newsletter. If you sign up for updates, we collect your email address and when you confirmed it.

Cookies and similar technologies. See our Cookie Policy. Analytics and marketing technologies run only if you allow them.

Tools that stay in your browser. Our letter builders, checklist, and calculators run in your browser. What you type into them is not sent to us.

3. How we use information

• To review your request and connect you with Exit Your Solar, which may contact you about your solar agreement as described in the consent you give on our forms.
• To send you a confirmation and respond to you.
• To run the Solar Accountability Awards: review and judge entries, process entry fees, and announce winners as the Official Rules describe.
• To send updates you signed up for. Every update has an unsubscribe link.
• To keep records of consent, prevent spam and abuse, and secure our systems.
• To understand how the site is used, if you allow analytics.
• To comply with law and protect our rights.

We do not sell your personal information. When you ask for help, we share your request with the company named on the form because you direct us to, and we are not paid for it. If that ever changes, we will update this policy before it takes effect.

4. Who we share information with

• Exit Your Solar (Thermapros LLC), the company named on our forms, which receives your request, including in its own customer relationship management system, so it can contact you. Its own privacy policy governs its use of your information: exityoursolar.com/privacy-policy.
• Service providers that help us operate, under contracts that limit their use of your information: website hosting, email delivery (Postmark), award entry payments (Stripe, through the Polirian account used to process our award fees), spam protection (Cloudflare Turnstile), encrypted offsite backup (Cloudflare R2), and internal record-keeping tools.
• Award judges, who review award entries under confidentiality. We publish only what the Official Rules describe, such as winners’ names and logos.
• Legal and safety. When required by law, to respond to legal process, or to protect the rights, property, or safety of people.
• Business transfers. If Solar Accountability LLC is involved in a merger, acquisition, or sale of assets, subject to this policy.

5. How we protect information

Form submissions and uploaded documents are encrypted when stored, kept outside the public website, and accessible only to authorized staff. Offsite backups stay encrypted. No method of storage or transmission is completely secure, but we work to protect your information and limit who can see it.

6. How long we keep information

We keep request records for three years after your last contact with us and consent records for five years, award entries and payment records for seven years for tax and accounting, and newsletter records until you unsubscribe, or longer if the law requires, and then delete or de-identify them. You can ask us to delete your information sooner, subject to legal limits.

7. Your choices and rights

• Texts and calls. Reply STOP to any text to stop texts. You can ask any caller to stop calling. See our SMS Terms.
• Email. Use the unsubscribe link in any marketing email, if we send one.
• Cookies. Use Cookie settings in the footer of any page.
• Browser privacy signals. We treat a Global Privacy Control signal as a request to turn off marketing and attribution technologies. Because there is no common standard for Do Not Track signals, we do not respond to them separately.
• Access, correction, and deletion. Email privacy@solaraccountability.com to ask for a copy of your information, a correction, or deletion. We respond within 45 days, or tell you within that time if we need up to 45 more. Depending on your state, you may have additional rights, and you can appeal a decision by replying to our response. We will not discriminate against you for using your rights.

8. Children

This site is for adults. We do not knowingly collect information from anyone under 18.

9. Changes

We may update this policy. The version and date at the top and bottom show when it last changed. Material changes will be posted here before they take effect.

10. Contact

Solar Accountability LLC, 7533 S. Center View Ct., Ste. R, West Jordan, UT 84084, privacy@solaraccountability.com.