How to get out of
a Sunrun contract.

Who this guide applies to

This guide is for homeowners with a Sunrun lease or power purchase agreement (PPA). In both, Sunrun owns the panels on your roof. With a lease you pay a monthly amount. With a PPA you pay for the power the system produces.

It also covers Vivint Solar customers. Sunrun acquired Vivint Solar in October 2020, and Vivint has been a Sunrun subsidiary since then. Sunrun services those agreements today.

If you bought a Sunrun system with cash or a loan, you own it. Your exit questions are about the loan, so see how to get out of a solar loan. Not sure which you have? The first page of your agreement will say. Sunrun Customer Support is at (855) 478-6786.

The cancellation window after signing

If you signed recently, act now. Two kinds of rules may apply:

• The federal Cooling-Off Rule. For most sales made at your home, you generally have until midnight of the third business day after the sale to cancel.
• Your state’s law. Many states give longer windows for home solicitation or solar sales. Your agreement should state the window that applies to you. Check your state on our state solar laws page.

Some agreements also allow cancellation before work begins at the home, so read your agreement’s cancellation section even if the window has passed. Cancel in writing, using the method your agreement lists, and keep proof of when you sent it. Our cancellation letter builder can help.

If you never received a copy of the agreement or a cancellation notice, say so in writing. In some states, missing paperwork means the window never properly started.

After installation: buyout or prepayment

Once the system is installed and the window has closed, most Sunrun agreements do not let you walk away. The usual exits are written into the agreement itself.

• Purchase option. Many solar leases and PPAs, including Sunrun’s, include an option to buy the system at set points in the term or when you sell your home, often at a fair market value set by an appraiser. Look for a purchase option or buyout section in your agreement, and ask Sunrun for the price in writing.
• Prepayment. Sunrun’s moving page says you can prepay the rest of your agreement, and some agreements discount a prepayment. Prepaying ends the monthly bill, but Sunrun still owns the system.

Sunrun does not publish a standard buyout price. Ask for a written quote and how it was calculated, then compare it to your remaining payments.

Transferring the agreement when you sell

Sunrun’s published moving page describes two paths when you sell.

• Transfer to the buyer. You start at Sunrun’s Service Transfer Portal (servicetransfer.sunrun.com) and enter the buyer’s and escrow details. Everyone signs electronically, and the buyer completes a soft credit check. The transfer is final when escrow closes. Questions go to 855-478-6786, extension 3.
• Prepay the rest. If the buyer does not want the agreement, you can prepay the remaining term. Sunrun says it can then remove the system at the end of the agreement at no extra cost.

Sunrun also says it temporarily removes any notice it filed on your title during the transfer, at no cost. If the buyer does not qualify or will not take over the agreement, you may need to prepay or buy out the system before closing. Start as soon as you list the home.

Removal and relocation

Taking the panels off does not end a Sunrun agreement. For roof work, Sunrun’s roofing page says its partner, Remi Roofing, handles removal and reinstallation. You can use your own roofer only if it is certified for Sunrun systems and approved in advance by Sunrun Customer Care.

Sunrun does not publish an option to move a system to a new house, so check your agreement before you plan on it. Using an unapproved contractor can affect your warranty.

Government actions involving Sunrun

• Connecticut (2026). The Attorney General sued Sunrun in 2024, alleging deceptive and unlawful sales. On October 23, 2026, the state announced a settlement. Sunrun pays $300,000, must review fraud claims and respond within 60 days, and has no cap on restitution. Consumers who say they never received a contract copy may cancel unless Sunrun proves they did. Claims go to CTSupport@sunrun.com. The defendants did not admit liability. Read who qualifies for relief.
• Arizona (2025). Sunrun and Vivint Solar entered a consent agreement with the Arizona Attorney General, filed May 22, 2025, in Maricopa County Superior Court (CV2025-017541). It includes a $600,000 civil penalty, $50,000 in fees, and $600,000 in consumer restitution. The companies denied the allegations. Eligible Arizona complaints made within two years can seek restitution, repairs, or contract changes. It also requires Sunrun to provide a lease assignment form and an updated buyout price within 30 days of notice of a home sale.
• Texas (2026). In April 2026, the Texas Attorney General announced civil investigative demands to several solar companies, including Sunrun, seeking records on savings claims, warranties, marketing, and contracts. An investigation is not a finding of wrongdoing.

If you were misled, and how to complain

If a salesperson promised your bill would disappear, said the payment would never rise, signed for you, or never gave you a copy of the agreement, those facts matter. They can support a complaint, a request to cancel, or a legal claim. Read misled by a solar salesperson, and tell us what happened.

Put your complaint to Sunrun in writing first, and keep copies. If that fails, file with your state attorney general. If a loan is involved, you can also file with the CFPB. Our complaint guide and complaint letter builder walk you through it.

Related guides

• Sunrun company status
• Sunrun Connecticut settlement
• Solar lease exit guide
• Solar PPA exit guide
• Cancellation letter builder