Who handles Sunrun accounts now

Sunrun itself still bills, services, and handles transfers and buyouts for its own leases and PPAs, including legacy Vivint Solar agreements. Homeowners reach Sunrun Customer Support or the my.sunrun.com portal and Sunrun app; home sale transfers start at Sunrun's service transfer portal.

What it means for homeowners

  • Vivint Solar customers are Sunrun customers; Vivint became a Sunrun subsidiary in October 2020.
  • To sell a home with a Sunrun lease or PPA, the buyer can take over the agreement through Sunrun's transfer process, or the seller can prepay the remaining term.
  • Under the Arizona consent agreement, Sunrun must provide a lease assignment form and an updated buyout price within 30 days of notice of a home sale.
  • Arizona consumers with eligible complaints within two years of the agreement can seek restitution, repairs, or contract changes by filing with Sunrun.
  • Connecticut consumers solicited by Elevate Solar Solutions or the named salespeople may be eligible for relief, including cancellation if Sunrun cannot show they received a contract copy.
  • The Texas AG investigation is an inquiry, not a finding of wrongdoing.

Dealing with Sunrun?

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Timeline

January 2007

Sunrun founded in San Francisco.

October 8, 2020

Sunrun completed its acquisition of Vivint Solar, which became a Sunrun subsidiary.

July 2024

Connecticut Attorney General sued SunRun Inc., SunRun Installation Services, two sales companies, and two salespeople, alleging deceptive and unlawful sales practices.

May 22, 2025

Arizona Attorney General filed a stipulated consent agreement with Sunrun and Vivint Solar in Maricopa County Superior Court (CV2025-017541), with $600,000 in civil penalties, $50,000 in fees, and $600,000 in consumer restitution; the companies denied the allegations.

April 2026

Texas Attorney General announced civil investigative demands to several residential solar companies, including Sunrun, over possible Deceptive Trade Practices Act violations.

October 23, 2026

Connecticut Attorney General announced a settlement under which Sunrun pays $300,000 and must review fraud claims and offer relief, with no cap on restitution; Sunrun did not admit liability.

Official contacts

Sunrun Customer Support (existing customers)

Published hours are Mon to Fri 5am to 7pm and Sat 6am to 4pm Pacific; the page also links the my.sunrun.com login and the Sunrun app.

Visit the official page (855) 478-6786

Sunrun account login

Online account access for billing and agreement questions.

Visit the official page

Sunrun service transfer (selling a home)

Explains transfer to a buyer through servicetransfer.sunrun.com or prepaying the remaining agreement.

Visit the official page 855-478-6786 ext. 3

Arizona AG Sunrun consent agreement page

Explains how eligible Arizona consumers file a complaint with Sunrun under the 2025 consent agreement.

Visit the official page (855) 478-6786

Connecticut AG Sunrun settlement release

Connecticut consumers submit claims to CTSupport@sunrun.com per the release.

Visit the official page

Government actions

Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.

  • July 2024, Connecticut Attorney General. Filed a lawsuit against SunRun Inc., SunRun Installation Services, Bright Planet Solar, Elevate Solar Solutions, and two salespeople alleging deceptive and unlawful sales, including contracts signed without consent (allegations). Source
  • May 22, 2025, Arizona Attorney General. Stipulated consent agreement with Sunrun and Vivint Solar under the Arizona Consumer Fraud Act: $600,000 civil penalty, $50,000 fees, and $600,000 restitution fund, plus customer service and home sale requirements; defendants denied the allegations. Source
  • April 2026, Texas Attorney General. Issued civil investigative demands to companies including Sunrun seeking records on savings claims, warranties, marketing, and contracts (investigation, no findings). Source
  • October 23, 2026, Connecticut Attorney General. Settled the 2024 lawsuit: Sunrun pays $300,000 and must notify affected consumers, investigate fraud claims within 60 days, and offer relief with no cap on restitution; settled without admission of liability. Source
  • December 2020, New Mexico Attorney General. A 2018 New Mexico AG lawsuit against Vivint Solar alleging high-pressure door-to-door sales was resolved by a court-approved settlement requiring marketing changes, as reported by the Albuquerque Journal. Source

Your options

Sources

  1. Sunrun Contact Us page. Customer Support phone (855) 478-6786, hours, and account portal link.
  2. Sunrun: What happens if I move. Service transfer portal, prepay option, and ext. 3 for transfer questions.
  3. Sunrun 8-K, October 8, 2020. Date of the Vivint Solar acquisition completion filing.
  4. Arizona AG consent agreement PDF. Court, case number, payment amounts, denial of liability, home sale terms, Vivint subsidiary since October 2020.
  5. Arizona AG Sunrun consumer page. Consumer claim process under the consent agreement.
  6. Connecticut AG release, July 19, 2024. Lawsuit parties and allegations.
  7. Connecticut AG release, October 23, 2026. Settlement terms and claim email.
  8. Texas AG release. Sunrun among companies receiving CIDs.
  9. Solar Power World, April 6, 2026. Timing of the Texas AG announcement (April 2026).
  10. GBH News, April 28, 2025 (updated July 2026). Massachusetts AG has not sued Sunrun; complaints reported.
  11. Albuquerque Journal. New Mexico AG 2018 suit against Vivint Solar and court-approved settlement.

About this profile.

Solar Accountability is independent of Sunrun. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.