On October 23, 2026, Connecticut Attorney General William Tong announced a settlement with SunRun, Inc. and Sunrun Installation Services, Inc. over a 2024 lawsuit about how some Sunrun solar agreements were sold in the state. The settlement also covers Elevate Solar Solutions, a sales company Sunrun worked with, and two people tied to it, Sierra Howes and Dakota Grumet.

The headline number is $300,000, which Sunrun pays to the state. The more important part for homeowners is what Sunrun must do for affected customers, because the release says there is no cap on the restitution Sunrun may have to provide.

What the state alleged

The Attorney General sued in July 2024. The state alleged that consumers were locked into long-term contracts they did not agree to, that salespeople impersonated consumers, and that some systems were installed but did not work. The complaint also alleged that some consumers were never told about 2.9 percent yearly payment increases, never received a copy of their contract, had panels installed without required permits, or kept getting billed for systems that were never turned on. It claimed violations of the Connecticut Unfair Trade Practices Act and the Home Improvement Act.

These were allegations. The defendants did not admit liability as part of the settlement.

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Who is covered, and who is not

The relief is aimed at Connecticut consumers whose Sunrun contracts were solicited by Elevate, Howes, Grumet, or other people associated with them who are believed to have used similar improper practices. Sunrun must notify these consumers.

Bright Planet Solar, another sales company named in the 2024 lawsuit, is not part of this settlement. According to the release, Bright Planet no longer has a lawyer, and the state’s case against it is still pending.

For Elevate and the two individuals, the terms are separate from Sunrun’s:

  • Elevate must dissolve and faces a $200,000 penalty, suspended after $100,000 is paid, to keep pressure on compliance.
  • Dakota Grumet may not own a home solicitation business for 10 years, must work under a company’s direct supervision, and must keep records of his door-to-door and phone marketing.
  • Sierra Howes must give up her home improvement salesperson registrations and may not reapply, or seek a contractor registration, for 10 years.

How consumer relief works

The settlement sets up a claims process run by Sunrun, with a few protections built in.

Sunrun’s obligations under the settlement

Payment to the state$300,000
Cap on consumer restitutionNone
Time to investigate and respond to a fraud claim60 days
Relief if fraud is substantiatedCash, credits, cancellation, or removal
Never got a copy of your contractMay cancel, unless Sunrun can show you did
DisputesIndependent arbitrator, paid by Sunrun

Source: Connecticut Attorney General release, October 23, 2026.

The contract copy rule matters. If you say you never received a copy of your solar contract and Sunrun cannot prove you did, the release says you may cancel the contract.

How to check whether you qualify

You do not have to wait for a letter. Start with these steps.

  • Find out who sold your agreement. Look at your contract, welcome emails, and texts for the sales company or salesperson name. Elevate, Howes, or Grumet are the names that matter here.
  • Watch your mail and email. Sunrun is required to notify affected consumers.
  • Send a claim in writing. The release lists CTSupport@sunrun.com for claims. Describe what happened, when, and who was involved, and attach what you have.
  • Ask the state if you are unsure. The Attorney General’s consumer line is 860-808-5318, or email attorney.general@ct.gov.
A homeowner writing an email on a laptop at a dining table beside a folder of solar paperwork
Put your claim in writing, attach what you have, and keep a copy of everything you send.

What to include with a claim

A clear, documented claim is easier to substantiate. Gather your agreement, any signature pages you do not recognize, monthly bills, utility statements, photos of the system, and every message from the salesperson. Our document checklist walks through the full list. Write down dates, names, and what you were told, while you still remember.

Keep paying your bill while the claim is reviewed unless a lawyer tells you otherwise. Missed payments can create a separate problem.

If you are not covered

If your agreement was sold by someone else, this settlement may not apply to you, but your rights under Connecticut law do not depend on it. You can file a complaint with the Attorney General or the Department of Consumer Protection. See our Connecticut solar rights page for cancellation rules and agency contacts, and the Sunrun status page for company contacts and other state actions.

Common questions

How do I file a claim under the Sunrun Connecticut settlement?

The Attorney General’s release lists CTSupport@sunrun.com for claims. Put your claim in writing, explain what happened, and attach your contract and any messages from the salesperson. Keep a copy of what you send.

How long does Sunrun have to respond?

Sunrun must investigate fraud claims and give the consumer a response within 60 days, according to the release. If you disagree with the outcome, the settlement provides an independent arbitrator paid for by Sunrun.

Did Sunrun admit wrongdoing?

No. The release states that the defendants did not admit liability as part of the settlement.

What if I never got a copy of my Sunrun contract?

Say so in your claim. Under the settlement, if you say you never received a copy of your solar contract and Sunrun cannot prove you did, you may cancel the contract.

I bought through Bright Planet Solar. Am I covered?

Bright Planet Solar is not part of this settlement, and the state’s case against it remains pending. You can still contact the Attorney General’s office at 860-808-5318 to report your experience.

Sources

  1. Connecticut Attorney General: settlements with Sunrun and others. October 23, 2026 settlement terms, claim email, and no admission of liability
  2. Connecticut Attorney General: lawsuit against Sunrun. July 2024 lawsuit and allegations

This post is educational.

It reports public information as of the date above. It is not legal advice and cannot tell you how a change applies to your agreement. For that, talk with a licensed attorney in your state.