Who handles SunPower accounts now
SunStrong Management services active SunPower leases and PPAs and manages legacy SunPower loan accounts, but says it does not maintain or repair systems that customers bought with cash or a loan. The new SunPower Inc. (formerly Complete Solaria) did not assume legacy leases, PPAs, or pre-September 30, 2024 systems; it tells cash and loan customers to contact their lender and lease or PPA customers to contact their financier or SunStrong. It honors warranties only for Blue Raven Solar, Complete Solar, and post-September 30, 2024 installs.
Bankruptcy case. Chapter 11, U.S. Bankruptcy Court for the District of Delaware, case 24-11649 (CTG), filed August 5, 2024. Case website and claim forms.
What it means for homeowners
- The SunPower now selling solar (SunPower Inc., Orem, Utah) is the former Complete Solaria and is a different company from the bankrupt SunPower Corporation.
- Lease and PPA customers of legacy SunPower deal with SunStrong Management for billing, service, refinancing, lease changes, and home sales.
- Cash and loan customers of legacy SunPower should contact their lender for the loan and a local installer for repairs; SunStrong does not maintain those systems.
- Equipment warranties from manufacturers may still apply; check the manufacturer listed on your equipment and contract.
- Claims against legacy SunPower are handled in the Delaware bankruptcy case, not by SunStrong or the new SunPower Inc.
- Connecticut is investigating SunStrong over warranty, responsiveness, and fee complaints; this is an investigation, not a finding.
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California Contractors State License Board filed an accusation seeking discipline of SunPower Corporation, Systems' contractor license over a roof damage complaint.
SunPower Corporation and affiliates filed Chapter 11 in the U.S. Bankruptcy Court for the District of Delaware (Case No. 24-11649, Judge Craig T. Goldblatt); Complete Solaria signed a $45 million stalking horse agreement the same day.
The bankruptcy court approved the sale of Blue Raven Solar, the New Homes business, and the non-installing dealer network to Complete Solaria.
Complete Solaria completed the acquisition of those assets; it did not take over customer leases, PPAs, or systems installed before this date.
SunStrong Management acquired and began managing legacy SunPower assets, including more than 110,000 solar loan and lease systems.
SunPower's Chapter 11 plan, which monetizes remaining assets for creditors, became effective, per debtor counsel Davis Polk.
Complete Solaria began operating under the SunPower name; the name change to SunPower Inc. became legally effective October 17, 2025, per its SEC filing.
Connecticut Attorney General sent a civil investigative demand to SunStrong Management, which manages former SunPower and Sunnova contracts.
Official contacts
SunStrong support for former SunPower customers
Service and support for active SunPower leases; account login at sunstrong.youronlineaccount.com.
SunStrong customer service inquiry (refinance, lease change, home sale)
Form with a SunPower Contract # field and a separate button for refinance, lease change, or home sale requests.
New SunPower Inc. warranty page
States the new company did not assume legacy leases or PPAs and lists SunStrong at (833) 514-1858 for pre-September 30, 2024 lease and PPA customers; the company's own line is (877) 299-4943.
Visit the official page (833) 514-1858
Epiq, SunPower claims agent
Bankruptcy case documents; +1 (971) 298-7638 internationally, as reported by Solar Power World.
Visit the official page (888) 410-9433
Connecticut AG SunStrong investigation release
Describes the AG's investigation of SunStrong.
Government actions
Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.
- March 28, 2024, California Contractors State License Board (represented by the California Attorney General). Filed an accusation seeking discipline, up to revocation, of SunPower Corporation, Systems' license over alleged roof damage and failure to repair (allegations); a hearing was set for April 2025, outcome not confirmed. Source
- March 17, 2026, Connecticut Attorney General. Announced an investigation of SunStrong Management, which manages former SunPower and Sunnova contracts, after complaints about warranties, responsiveness, and a $10 monthly data fee (allegations). Source
Your options
Sources
- Delaware Bankruptcy Court case page. Case name, number 24-11649 (CTG), Judge Goldblatt, June 4, 2026 memorandum opinion still active on the docket.
- Elevenflo case record. Petition date August 5, 2024.
- Solar Power World, August 2024. Delaware filing, Epiq claims agent and phone, Complete Solaria $45 million stalking horse.
- SunPower Inc. Form 10-K FY2025 (SEC). APA August 5, 2024; sale approved September 23, 2024; closed September 30, 2024; assets acquired; rebrand dates; Orem HQ.
- Davis Polk matter page. Plan effective November 14, 2024.
- New SunPower Inc. warranty page. Did not assume legacy leases or PPAs; SunStrong phone (833) 514-1858; who to contact by system type.
- SunStrong support page. Services SunPower leases; no maintenance for cash and loan customers.
- Business Wire, September 3, 2025 (SunStrong). SunStrong acquired and manages more than 110,000 legacy SunPower loan and lease systems since 2024.
- ABC7 News, October 12, 2024. CSLB accusation filed March 28, 2024.
- Connecticut AG release, March 17, 2026. SunStrong investigation.
About this profile.
Solar Accountability is independent of SunPower. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.