How to get out of
a SunPower contract.

First, figure out which SunPower you have

There are two companies to keep apart.

• Legacy SunPower. SunPower Corporation and its affiliates filed Chapter 11 on August 5, 2024, in the U.S. Bankruptcy Court for the District of Delaware, Case No. 24-11649. It sold its assets in the case.
• The new SunPower Inc. Complete Solaria bought Blue Raven Solar, the New Homes business, and part of the dealer network in September 2024. It later began operating as SunPower and changed its legal name to SunPower Inc. in October 2025. It is a separate company.

If your system was installed or energized on or before September 30, 2024, you are almost certainly a legacy SunPower customer. The new SunPower Inc. says it did not take on legacy customer leases or PPAs.

Who to contact now

• Legacy lease or PPA: SunStrong Management. The new SunPower Inc. lists SunStrong at (833) 514-1858 for these customers. SunStrong’s account portal is sunstrong.youronlineaccount.com. You can also contact the financier named on your agreement.
• Legacy loan: your lender or loan servicer, named on your latest statement. SunStrong says it does not maintain or repair systems bought with cash or a loan.
• Legacy cash purchase: no one services the contract. Use the manufacturer warranties and a licensed local installer for repairs.
• New SunPower Inc., Blue Raven, or Complete Solar customers: SunPower Inc. at (877) 299-4943.

Before paying anyone new, confirm who owns your contract in writing. See the SunPower status page and the SunStrong status page.

If you signed recently

A contract signed in the last few days is most likely with the new SunPower Inc. or one of its dealers. If you signed at home, the FTC’s Cooling-Off Rule generally gives you until midnight of the third business day after the sale to cancel for a full refund. Many states add their own windows. Check our state solar laws page.

Cancel in writing, postmarked by the deadline, and keep proof. Our cancellation letter can help. If the system is financed, send a copy to the lender too. Before you sign anything new, ask which company will own and service the contract, and get that name in writing.

Leaving a legacy lease or PPA

Most legacy SunPower leases and PPAs run for many years and do not let you simply walk away. The usual exits are a buyout, prepaying the remaining payments, or transferring the agreement to a buyer when you sell. Your own agreement sets which of these you have and how prices are calculated.

SunStrong’s website does not publish buyout or prepayment terms. Ask SunStrong in writing for a quote, how it was figured, and who owns your contract. Read the solar lease exit guide or the solar PPA exit guide before you accept a number.

Selling your home. SunStrong asks homeowners to tell it as soon as possible. Its inquiry form has a Sell or refinance my home option and asks for the buyer’s contact details, the title company, and the estimated closing date. Start early, because the transfer and the release of any UCC filing take time.

Paying off a legacy SunPower loan

With a loan, you own the panels. The question is the debt. Call the servicer on your latest statement for a written payoff figure, and ask whether there is a prepayment penalty. Once it is paid, ask the lender to release its UCC filing and confirm the release was recorded. Refinancing or paying from home sale proceeds are the other common exits. See how to get out of a solar loan, and if you are unsure who holds the loan, use our account contact finder.

Monitoring app changes

SunStrong now owns and supports the mySunPower app, also called SunStrong Connect. SunStrong says the web portal is no longer supported, and cellular monitoring connections stopped being supported on April 15, 2025, so systems need Wi-Fi or a wired connection.

Basic live monitoring is free. Historical data, panel-level views, and monthly reports are premium features at $9.99 a month or $99.99 a year. SunStrong says lease customers get premium features at no cost. Save your production history now, because it is your evidence if output falls short. Read how to get your data when an app shuts down.

The bankruptcy case

Claims against legacy SunPower belong in the Delaware bankruptcy case, not with SunStrong or the new SunPower Inc. The claims agent, Epiq, posts case documents at dm.epiq11.com/SunPower and lists (888) 410-9433. The case has been running since 2024. If you believe you are owed money, ask a bankruptcy attorney whether any option remains.

Equipment warranties may still apply. Check the manufacturer listed on your equipment and contract, and contact them directly. Before anything changes again, download your contract, statements, and production history. Our document checklist lists what to keep.

If you were misled, and where to complain

If you were promised savings, a payment that would not rise, or an easy transfer that did not happen, those facts can matter to whoever holds your contract now. Read misled by a solar salesperson and tell us what happened.

In March 2026, the Connecticut Attorney General announced an investigation of SunStrong after about 65 complaints alleging failures to honor warranties, unanswered complaints, and a $10 monthly charge for production data. An investigation is not a finding of wrongdoing. Connecticut residents can reach the office at 860-808-5318. Anyone can file with their state attorney general, and loan problems can go to the CFPB. See our complaint guide and complaint letter.

Related guides

• SunPower status and contacts
• SunStrong Management status and contacts
• Solar monitoring app shut down?
• Solar lease exit guide