Who handles Sunnova Energy accounts now

SunStrong Management, LLC services and bills most in-service legacy Sunnova systems on behalf of the owner, Solaris Assets. Sunnova's site tells customers to keep paying as usual until SunStrong sends new instructions. In-progress installations were referred to GoodLeap. The Sunnova Chapter 11 case itself is handled through the claims agent, Kroll.

Bankruptcy case. Chapter 11, U.S. Bankruptcy Court for the Southern District of Texas (Houston Division), case 25-90160, filed June 8, 2025. Case website and claim forms.

What it means for homeowners

  • The Sunnova bankruptcy did not cancel customer agreements; the leases, PPAs, and loans were sold to Solaris and are managed by SunStrong.
  • Customers should keep making payments as directed until they get written instructions from SunStrong.
  • SunStrong says it does not provide maintenance for customers who own their systems outright or with a loan, and directs installation issues to the original installer.
  • Home sale requests for Sunnova systems go through SunStrong's customer service inquiry form.
  • Claims against the Sunnova estate are handled through the Chapter 11 case, not by SunStrong.
  • Connecticut is investigating SunStrong over warranty, responsiveness, and fee complaints; this is an investigation, not a finding.

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Timeline

June 1, 2025

Subsidiary Sunnova TEP Developer, LLC filed for Chapter 11.

June 8, 2025

Sunnova Energy International Inc. and certain subsidiaries filed Chapter 11 in the U.S. Bankruptcy Court for the Southern District of Texas (Case No. 25-90160, Judge Alfredo R. Perez).

August 2025

The court approved the sale of substantially all Sunnova assets to Solaris Assets, LLC, formed by DIP lenders and GoodFinch Management affiliates, for a credit bid, $25 million cash, and cure costs.

September 4, 2025

Solaris completed the acquisition; SunStrong Management took over servicing, billing, and asset management of the legacy Sunnova leases, loans, and PPAs.

November 12, 2025

Sunnova announced court confirmation of its Chapter 11 plan, which appoints a creditor trustee to distribute sale proceeds and wind down remaining operations.

February 27, 2026

Connecticut Attorney General sent a civil investigative demand to SunStrong Management after about 65 complaints from homeowners whose Sunnova and SunPower contracts it now manages.

July 29, 2026

The bankruptcy court denied a partial motion to dismiss a second amended class action complaint in Weatherwax v. Sunnova (Adv. No. 25-3423).

Official contacts

SunStrong support for Sunnova customers

SunStrong page for active leases originated by Sunnova and its affiliates, with account.sunnova.com login.

Visit the official page 866.SUNNOVA (+1.866.786.6682)

SunStrong customer service inquiry form

Form with a Sunnova System ID field, used for service and home sale requests.

Visit the official page

Kroll, Sunnova claims agent

Court documents and claim information; +1 (646) 930-4686 internationally, SunnovaInfo@ra.kroll.com.

Visit the official page (888) 975-5436

Government actions

Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.

  • March 17, 2026, Connecticut Attorney General. Announced an investigation of SunStrong Management, which manages former Sunnova and SunPower contracts, after complaints that it fails to honor warranties, does not respond, and charges a $10 monthly data fee (allegations; civil investigative demand sent February 27, 2026). Source

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Sources

  1. Sunnova filing press release (SEC Exhibit 99.1). June 8, 2025 filing, court, TEP Developer June 1 filing, Kroll contacts.
  2. Octus case summary. Case number 25-90160 and Judge Alfredo R. Perez.
  3. Leagle: Weatherwax v. Sunnova memorandum opinion. Case No. 25-90160, Adv. No. 25-3423, July 29, 2026 ruling denying partial dismissal.
  4. Solar Power World, August 2025. Court approval of sale to DIP lenders and GoodFinch entities; ATLAS SP agreement for in-process systems.
  5. Business Wire, September 4, 2025. Solaris completed acquisition; SunStrong manages leases, loans, and PPAs.
  6. Business Wire via Observer-Reporter, November 12, 2025. Plan confirmation and creditor trustee wind-down.
  7. Sunnova.com closure page (last updated November 2, 2025). SunStrong services most systems; keep paying until SunStrong instructs; GoodLeap for in-progress installs.
  8. SunStrong support page. 866.SUNNOVA phone and account.sunnova.com for Sunnova leases.
  9. SunStrong customer service inquiry page. Form covers Sunnova; no maintenance for owned or loan systems.
  10. Connecticut AG release, March 17, 2026. SunStrong investigation.

About this profile.

Solar Accountability is independent of Sunnova Energy. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.