How to get out of a Sunnova contract
after the bankruptcy.

What happened to Sunnova

Sunnova Energy International and several subsidiaries filed for Chapter 11 bankruptcy on June 8, 2025, in the U.S. Bankruptcy Court for the Southern District of Texas. The case number is 25-90160. A subsidiary, Sunnova TEP Developer, filed a week earlier.

In September 2025, a buyer group called Solaris Assets completed its purchase of substantially all of Sunnova’s assets. SunStrong Management now manages Solaris’s portfolio of residential solar leases, loans, and PPAs. Sunnova has stopped operating independently.

The key point: the bankruptcy did not cancel customer agreements. Your contract terms, your payment obligations, and your rights under the agreement generally carry over to the new owner.

If Sunnova itself owes you money, such as a refund or the cost of damage it caused, that is a claim in the bankruptcy case, not something SunStrong handles. Our guide to when a solar company goes out of business explains how bankruptcy claims work.

Who to contact now

• Billing, service, and account questions: SunStrong. Its support page lists 866-SUNNOVA (866-786-6682) and the account.sunnova.com login for Sunnova leases.
• Service requests and home sales: SunStrong’s online customer service inquiry form. Choose Sunnova as your original provider and have your Sunnova System ID ready.
• Unfinished installations: Sunnova’s website says GoodLeap is helping complete certain in-progress projects, and that your dealer or GoodLeap will contact you if yours qualifies.
• The bankruptcy case itself: Kroll, the claims agent, at (888) 975-5436 or SunnovaInfo@ra.kroll.com.

Sunnova’s site tells customers to keep paying as usual until SunStrong sends new instructions. Be wary of any call or text asking you to pay a new account. Confirm with the number on your statement first. Keep a record of every payment while things settle, including the date, amount, and confirmation number.

Can a Sunnova contract be canceled?

The bankruptcy itself does not give homeowners a right to cancel. A change in ownership or servicer is not, on its own, a reason the agreement ends.

The legal cancellation windows, such as the federal three-day Cooling-Off Rule and state solar or home solicitation laws, run from when you signed. For most Sunnova customers those windows closed long ago. But if required paperwork was missing, such as a contract copy or a cancellation notice, the window may never have properly started in some states. Check your state on our state solar laws page.

Other paths depend on what went wrong. A system that was never finished, never turned on, or was sold with false promises can support a complaint or a claim. If you have a loan arranged by the installer, the FTC Holder Rule notice in your loan may let you raise the installer’s failures against the lender. See how to get out of a solar loan.

Buyouts, prepayment, and loan payoffs

SunStrong’s website does not publish buyout, prepayment, or payoff terms. Your Sunnova agreement controls. Many leases and PPAs include a purchase option or prepayment right, so read those sections first.

Then ask SunStrong in writing for:

• A buyout or payoff quote, with the date it expires and how it was calculated.
• The name of the company that owns your agreement today.
• Who will release the UCC-1 fixture filing on your property record once you pay.

Before you ask, gather your agreement, your most recent statement, and your Sunnova System ID. Our document checklist lists what else to collect. Keep every answer. If a quote seems wrong or never arrives, that record supports a complaint.

Transferring the agreement when you sell

Home sale requests go through SunStrong’s customer service inquiry form. Choose Sell or refinance my home as the issue, and enter the buyer’s contact details, the title company contact, and your estimated closing date.

Start as soon as you have a buyer. Transfers and filing releases take time, and delays can push back a closing. If the buyer will not take over a lease or PPA, you may need to pay it off at closing under your agreement’s terms. See selling a home with a solar filing on title.

Repairs and warranties

Who fixes the system depends on your agreement type.

• Lease or PPA: Maintenance is usually the system owner’s job. Send repair requests to SunStrong in writing.
• Loan or cash: SunStrong says it does not provide maintenance for customers who own their systems, including loan customers, and directs installation issues to the original installer. Manufacturer warranties on panels, inverters, and batteries usually still apply.

Write down every outage and repair request with dates. A long outage on a lease or PPA can matter under a production guarantee. Save your production history too, since monitoring apps can change when servicers change.

Complaints and government actions

On March 17, 2026, Connecticut’s Attorney General announced an investigation of SunStrong Management. The office said it and the Department of Consumer Protection had received about 65 complaints, and it sent a civil investigative demand on February 27, 2026. Complaints allege SunStrong does not honor warranties, does not respond, and charges a $10 monthly fee for production data. In October 2026, the office said the investigation is active and ongoing. An investigation is not a finding of wrongdoing.

If SunStrong will not resolve your problem, file a complaint with your state attorney general. Connecticut residents can reach the AG at 860-808-5318. For a loan, you can also file with the CFPB. Use our complaint guide and complaint letter builder.

If you were misled when you signed, the sale to a new owner did not erase that. Read misled by a solar salesperson, and tell us what happened.

Related guides

• Sunnova company status
• SunStrong Management status
• What Sunnova customers should do now
• Solar company out of business
• Who services my solar loan?