Who handles Palmetto accounts now

Palmetto is operating. LightReach lease and PPA customers deal with Palmetto for billing and account questions through its help center; the installer that sold the system may handle workmanship issues under its own warranty.

What it means for homeowners

  • A LightReach plan is a lease or PPA, so you do not own the system; read the agreement for escalators, transfer rules, and buyout terms.
  • Ask both Palmetto and your installer who handles repairs, since installation was done by a partner company.
  • No state or federal enforcement action against Palmetto was found as of November 3, 2026.

Dealing with Palmetto?

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Timeline

2010

Palmetto began building its clean energy technology platform.

Late 2023

Began offering LightReach, a no-upfront-cost solar lease or PPA energy plan sold through installer partners.

January 17, 2025

Announced more than $1.2 billion in new financing for LightReach, saying more than 20,000 households in 30 states had adopted solar through a LightReach lease or PPA.

Official contacts

Palmetto help center

Customer support for the Palmetto energy plan, service and troubleshooting, and account and app questions.

Visit the official page 855-339-1831

Your options

Sources

  1. Palmetto release (PR Newswire), Jan 17, 2025. Charlotte dateline, LightReach lease or PPA, offered since late 2023, 20,000 households, 30 states, building since 2010.
  2. Palmetto help center. Customer support phone and topics.
  3. Built In company profile. Company name Palmetto Clean Technology (secondary).
  4. Texas AG release, Apr 2026. Palmetto is not among the companies named.

About this profile.

Solar Accountability is independent of Palmetto. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.