Who this guide applies to
This guide is for homeowners with a LightReach energy plan from Palmetto, a clean energy company based in Charlotte, North Carolina. LightReach plans are leases or power purchase agreements (PPAs) sold through installer partners. Palmetto owns the system, and you pay Palmetto.
Palmetto has offered LightReach since late 2023. In January 2025, it said more than 20,000 households in 30 states had gone solar through a LightReach lease or PPA. Palmetto support is at 855-339-1831 and help.palmetto.com.
The 10-day cancellation window
Palmetto’s help center says you can cancel without penalty if your written notice is received or dated no later than midnight on the 10th calendar day after you sign. Your state may give you more time, so check our state solar laws page too.
- Send a signed, dated written notice. Palmetto accepts it by chat, by replying to your agreement email, by email to support, or by mail.
- Homeowner Support reviews it, may ask you to sign a termination agreement, and sends a confirmation once the cancellation is processed.
- Before installation, you may still be able to cancel after day 10, but check your contract for the conditions. After installation, Palmetto says cancellation is no longer permitted.
Send a copy to the installer that sold you the plan, and keep proof of when you sent everything. Our cancellation letter builder can help.
Were you misled about your solar?
Tell us what happened. It takes about two minutes, and you decide what happens next.
See my optionsPrepaying the rest of the lease
Prepaying means paying all your remaining monthly payments at once. Palmetto still owns the system after you prepay, and service and maintenance continue under your agreement.
Request a quote with Palmetto’s prepay request form and choose “Lease/PPA Pre-Payment.” Quotes take 10 to 15 business days once Palmetto has all the documents it needs, so submit at least 60 days before a home sale or refinance closing. Compare the quote to your remaining payments with our buyout calculator.
Selling a home with a LightReach system
Contact Palmetto within 60 days before the sale. You have three paths:
- Transfer to the buyer. The buyer applies for their own plan and passes a credit check. Once approved and the sale closes, the system and remaining warranties move to them. You stay responsible until the transfer is signed and approved.
- Prepay. You pay the rest up front, and the buyer gets solar with no monthly bill.
- If the buyer doesn’t want the panels, Palmetto says you must hire and pay a qualified contractor to remove them. You can’t take the system to your next home. Moving it breaks the lease, and you’d owe its fair market value.
At the end of the term
When the lease ends, Palmetto lists three options: renew on similar terms, buy the system at fair market value, or have Palmetto remove the panels and make sure your roof is watertight at no extra cost, as your contract describes.
If you were misled
LightReach plans are sold by installer partners, not Palmetto staff. If the salesperson misstated your savings or the escalator, complain in writing to both the installer and Palmetto. If that fails, file with your state attorney general. We found no state or federal enforcement action against Palmetto as of November 2026.
Read misled by a solar salesperson or tell us what happened.
Common questions
How long do I have to cancel a LightReach contract?
Palmetto’s help center says 10 calendar days after you sign, with written notice received or dated by midnight on day 10. Your state may allow more time.
Can I cancel LightReach after installation?
No. Palmetto says cancellation is no longer permitted after installation. You can prepay, transfer the plan when you sell, or wait for the end-of-term options.
Does prepaying mean I own the system?
No. Palmetto still owns the system after a prepayment. You own it only if you buy it, for example at fair market value at the end of the term.
What if the buyer of my home doesn’t want the panels?
Palmetto says you must hire and pay a qualified contractor to remove them, and you can’t move the system to a new home.
Sources
- Palmetto: How to cancel your solar agreement. 10-day window and how to send notice
- Palmetto: Prepaying your solar lease. Prepay request, timing, ownership
- Palmetto: Moving, selling, or coming to the end of your solar agreement. Transfers, removal, and end-of-term options
- Palmetto: $1.2 billion LightReach financing (January 17, 2025). Customer count and launch timing
General information, not legal advice.
This guide can’t tell you whether a right applies to your agreement. For that, talk with a licensed attorney in your state.