Who handles GoodLeap accounts now

GoodLeap services its own loans. Homeowners pay GoodLeap directly through the GoodLeap Home app or Account Support, and GoodLeap holds the UCC-1 filing on the solar equipment.

What it means for homeowners

  • GoodLeap says payoff statements can be requested in the GoodLeap Home app and that it never charges a prepayment fee or penalty.
  • GoodLeap says its county UCC-1 filing covers the solar equipment and is not a lien on the home, and it directs filing questions to filings@goodleapsupport.com.
  • GoodLeap says it may agree to lift its UCC-1 filing for a limited period during a refinance, and that if a buyer's assumption is not approved, the loan must be paid off at sale.
  • Complaints can go to GoodLeap's compliance office first, and also to your state attorney general, your state financial regulator, or the CFPB.
  • The Minnesota lawsuit makes allegations about dealer fees; it does not by itself change any borrower's payment obligations.

Dealing with GoodLeap?

Tell us what happened. It takes about two minutes, and you decide what happens next.

See my options

Timeline

December 2017

Paramount Equity Mortgage began originating residential solar loans and later rebranded as Loanpal.

June 2021

Loanpal rebranded as GoodLeap.

November 2022

Nine state attorneys general, led by North Carolina, sent a letter to GoodLeap and other solar lenders asking them to pause payments and interest for Pink Energy customers whose systems were never installed or did not work.

March 2024

Minnesota Attorney General sued GoodLeap, Sunlight Financial, Solar Mosaic, and Dividend Solar Finance in Hennepin County District Court over alleged hidden dealer fees.

April 2024

Defendants removed the Minnesota case to federal court (D. Minn. No. 0:24-cv-01181).

October 2024

Federal court denied Minnesota's first motion to remand.

January 2025

Federal court granted Minnesota's renewed motion and remanded the case to Hennepin County District Court.

Official contacts

GoodLeap Account Support (payments, balances, payoffs)

Email customerservice@goodleapsupport.com; Mon to Fri 6 AM to 8 PM, Sat and Sun 6 AM to 3 PM Pacific.

Visit the official page 1-800-345-9372

GoodLeap Application Support

For approvals, document signing, and project funding; the FAQ also lists this number for hardship assistance.

Visit the official page 1-844-562-6725

GoodLeap complaints (compliance office)

Email consumercomplaints@goodleap.com or write to 8781 Sierra College Blvd., Roseville, CA 95661.

Visit the official page 916-475-1255

GoodLeap FAQ (payoff, UCC filings, selling a home)

The FAQ lists 1-844-291-3611 for making a payment with a representative and filings@goodleapsupport.com for UCC filing questions.

Visit the official page 1-844-291-3611

Minnesota Attorney General complaint form

Minnesota residents can report concerns about solar lending to the Attorney General.

Visit the official page

Government actions

Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.

  • March 2024, Minnesota Attorney General. On March 8, 2024, Attorney General Keith Ellison announced a lawsuit in Hennepin County District Court against GoodLeap LLC, Sunlight Financial LLC, Solar Mosaic LLC, and Dividend Solar Finance LLC. The complaint alleges deceptive trade practices, deceptive lending, and illegally high interest rates, including that the lenders advertised low interest rates while concealing upfront dealer fees of about 15% to 30% on more than 5,000 Minnesota solar loans since 2017 (about $35 million in fees). These are allegations, not findings. GoodLeap LLC is a named defendant. Source
  • January 2025, U.S. District Court for the District of Minnesota. The case was removed to federal court on April 5, 2024 (No. 0:24-cv-01181). The court denied the State's first remand motion on October 22, 2024, then granted the State's renewed motion on January 16, 2025, after the State's amended complaint dropped the usury count against Dividend, and sent the case back to Hennepin County District Court. No judgment or settlement was found as of November 1, 2026. Source
  • November 2022, Nine state attorneys general (led by North Carolina). Sent a letter to GoodLeap, Dividend, Sunlight, Cross River Bank, and Solar Mosaic asking them to suspend payments and interest for Pink Energy customers whose systems were never installed or did not work, until investigations were complete. This was a request, not an enforcement order. Source
  • August 2024, Consumer Financial Protection Bureau. Published an Issue Spotlight on solar financing describing risks such as hidden dealer fees and misleading tax credit claims. It is a report, not an action against GoodLeap; no CFPB enforcement action against GoodLeap was found. Source

Your options

Sources

  1. GoodLeap Contact Us. Phone numbers, hours, complaint contact, and Roseville mailing address.
  2. GoodLeap FAQ. Payoff process, no prepayment penalty, UCC-1 is not a lien on the home, home sale and assumption, legal name GoodLeap, LLC NMLS #30336.
  3. Minnesota AG press release, March 8, 2024. Lawsuit, defendants, allegations, and amounts.
  4. Minnesota AG complaint. Complaint document linked from the AG release.
  5. Justia docket, D. Minn. 0:24-cv-01181. Removal on April 5, 2024, defendant legal names, and Hennepin County case number 27-cv-3558 (as shown).
  6. Order denying remand, Oct. 22, 2024. First remand motion denied.
  7. Order granting remand, Jan. 16, 2025. Case remanded to Hennepin County District Court.
  8. Nine-AG letter to solar lenders, Nov. 22, 2022. Letter recipients and request.
  9. Wikipedia: GoodLeap (used only for leads on rebrand dates, which cite Bloomberg). Rebrand from Loanpal in June 2021 and solar origination starting December 2017 (secondary).

About this profile.

Solar Accountability is independent of GoodLeap. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.