Who handles ADT Solar accounts now
ADT did not go bankrupt, and in December 2024 it hired Spruce Pro, part of Spruce Power, to manage workmanship and equipment warranty claims for former ADT Solar customers. Loan payments go to your lender, so keep paying the company that bills you. Panel, inverter, and racking warranties remain with the manufacturers.
What it means for homeowners
- ADT Solar did not file bankruptcy; ADT closed the business and kept responsibility for its contracts.
- ADT told CNET in early 2024 that it would keep its contractual warranties, including the 25-year workmanship warranty and power production guarantee in customer contracts.
- Since late 2024, warranty claims for former ADT Solar systems go through Spruce Pro.
- Keep paying your solar loan; ADT's exit does not change your agreement with your lender.
- If a warranty claim stalls, keep written records and consider a complaint to your state attorney general.
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ADT entered residential solar by acquiring Sunpro Solar for $160 million in cash plus stock (total implied value of $825 million) and rebranded it ADT Solar.
ADT announced it would focus on top-performing solar markets, closed many branches, and cut staff.
ADT's board approved a full exit from the residential solar business, with estimated charges of $70 million to $110 million.
By this date substantially all operations of ADT's former solar business had ceased, according to ADT's annual report.
Spruce Power announced a multi-year agreement under which its Spruce Pro unit handles workmanship and equipment warranty claims for customers of ADT's former solar business.
Official contacts
Spruce Power contact page
Spruce Pro handles ADT Solar warranty claims under its agreement with ADT; the announcement did not list a dedicated ADT customer line.
Spruce Power announcement of the ADT agreement
December 23, 2024 release describing the warranty claims agreement.
Your options
Sources
- ADT Form 8-K/A, Jan 2024. Board approved full exit on January 19, 2024; estimated $70 million to $110 million in charges.
- ADT Form 10-K for 2024. December 2021 acquisition, November 2023 branch closures, substantially all operations ceased by June 30, 2024.
- Solar Power World, Jan 25, 2024. Exit announcement and Sunpro Solar acquisition terms.
- Spruce Power release via Business Wire, Dec 23, 2024. Multi-year agreement for Spruce Pro to handle workmanship and equipment warranty claims for former ADT Solar customers.
- APH Networks summarizing CNET, Feb 1, 2024. ADT said it would keep contractual warranties, including 25-year workmanship warranty and production guarantee.
About this profile.
Solar Accountability is independent of ADT Solar. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.