A homeowner thinking over paperwork at his dining table

Who this guide applies to

This guide is for homeowners who bought solar from ADT Solar, or from Sunpro Solar before ADT bought it. ADT acquired Sunpro in December 2021 and rebranded it ADT Solar.

ADT’s board approved a full exit from residential solar on January 19, 2024. By June 30, 2024, substantially all of the solar business had stopped operating, according to ADT’s annual report. There was no bankruptcy. ADT closed the business itself.

Who holds your contract

If you financed your system, your loan is with the lender named in your loan agreement, not ADT. ADT’s exit did not change that agreement. Keep paying the company that bills you.

Look at your monthly statement to see who holds your loan today. Our account contact finder can help.

Were you misled about your solar?

Tell us what happened. It takes about two minutes, and you decide what happens next.

See my options

Warranty claims go to Spruce Pro

In early 2024, ADT said it would keep its contractual warranties, including the 25-year workmanship warranty and the power production guarantee in customer contracts. In December 2024, Spruce Power announced a multi-year agreement under which its Spruce Pro unit handles workmanship and equipment warranty claims for former ADT Solar customers.

Start warranty claims through Spruce Power’s contact page. Panel, inverter, and racking warranties also stay with the manufacturers. If a claim stalls, keep written records of every request, and point to the warranty in your contract.

Your options for getting out

The cancellation window for ADT Solar sales closed long ago. Your realistic options are:

  • Pay off the loan early. Ask your lender for a payoff letter and check the agreement for prepayment terms. Our payoff calculator shows what you’d save.
  • Sell the home. Most solar loans are paid off at closing. See selling a house with a solar loan.
  • Raise problems with the lender. If ADT arranged your loan and the sale was misrepresented, federal rules may let you raise those claims against the lender. Read about the FTC Holder Rule.
  • Use the production guarantee. If your contract has one and the system underproduces, ask for the payment the guarantee promises.

If you were misled

If you were promised savings or a tax credit that didn’t happen, gather your paperwork and write down what the salesperson said. File a complaint with your lender first, then your state attorney general, and the CFPB for loan problems. See our complaint guide or tell us what happened.

Common questions

Did ADT Solar go bankrupt?

No. ADT closed its solar business in 2024 without a bankruptcy.

Who handles my ADT Solar warranty now?

Spruce Pro, part of Spruce Power, handles workmanship and equipment warranty claims for former ADT Solar customers under a December 2024 agreement with ADT.

Do I still have to pay my ADT Solar loan?

Yes. Your loan is with your lender, and ADT’s exit didn’t change it. Keep paying the company that bills you.

Is my production guarantee still good?

ADT said in early 2024 that it would keep the warranties and production guarantee in customer contracts. Check your contract and file claims through Spruce Pro.

Sources

  1. ADT Form 8-K/A (January 2024). Board approved full exit from residential solar
  2. ADT Form 10-K for 2024. Acquisition and wind-down dates
  3. Spruce Power: ADT agreement (December 23, 2024). Spruce Pro handles ADT Solar warranty claims
  4. Spruce Power: Contact. Where to start a warranty claim

General information, not legal advice.

This guide can’t tell you whether a right applies to your agreement. For that, talk with a licensed attorney in your state.