If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under West Virginia's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to West Virginia's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

West Virginia cancellation window

3 business days, financed home sales only

West Virginia's home solicitation law lets you cancel a consumer credit sale of more than $25 until midnight of the third business day after you sign, if the seller solicited you away from its fixed place of business and you signed there. A financed solar purchase sold at your home may be covered.

Source: W. Va. Code §46A-2-132 (see also §§46A-2-133 to 46A-2-135 and 46A-1-102) · Checked November 1, 2026

Conditions that matter

  • Cancel by written notice to the seller's address in the agreement. No special form is needed, and a mailed notice counts once it is in the mailbox. If the seller did not give you a dated agreement with the "Buyer's Right to Cancel" statement, you can cancel at any time and in any manner until it does.
  • Within 10 days after you cancel, the seller must return your down payment, any note you signed, and any trade-in. A contract term letting it keep part of your payment is not enforceable. The seller cannot charge for services performed before you cancelled, and if it does not ask for delivered goods within a reasonable time (presumed to be 20 days), you keep them free.
  • Does not apply to sales that follow negotiations at the seller's fixed place of business, sales on an open-end account you have had for at least three months, motor vehicles, mobile homes, farm equipment, or sales you can rescind under the federal Truth in Lending Act. It also excludes real emergencies you requested where the seller has substantially begun work in good faith or goods cannot be returned.

The state law only covers consumer credit sales, generally with up to $45,000 financed, so a cash purchase, a lease, or a large financed system may not be covered. A sale paid with a consumer loan can still count if the lender is subject to your claims against the seller. The federal FTC Cooling-Off Rule generally gives you three business days to cancel a home sale of $25 or more, including cash sales, with a refund within 10 days. West Virginia has no solar-specific cancellation law as of this check, and these sections date to 1974 with no later amendments shown.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in West Virginia

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Contractor licensing

West Virginia Contractor Licensing Board, Division of Labor

Licenses contractors statewide. Local building permits for jobs of $2,500 or more can only go to licensed contractors, and jobs of $10,000 or more need a signed written contract. Inspectors look into unlicensed contractor activity.

Visit the official page (304) 558-7890

Consumer protection

West Virginia Attorney General, Consumer Protection and Antitrust Division

Contacts the business and mediates toward a voluntary resolution. A pattern of complaints can lead to enforcement action.

Visit the official page 1-800-368-8808

Utility billing and service

Public Service Commission of West Virginia, Consumer Assistance

Contact your utility first. The Commission regulates electric and natural gas utilities but not most municipally owned utilities.

Visit the official page 1-800-642-8544

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.