Utah at a glance

Utah has its own solar consumer law, the Residential Solar Energy Consumer Protection Act. Solar retailers must hand you a separate written disclosure when you sign, and since July 1, 2026 they must also be registered with the Division of Consumer Protection and carry a bond that can pay customers they harm. Rocky Mountain Power no longer offers net metering to new customers, so power you send to the grid earns much less than power you buy.

If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Utah's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Utah's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

See my options

Your right to cancel

Utah cancellation window

3 business days

When a solar company sells to you away from its regular place of business, such as at your home, you can cancel until midnight of the third business day after the sale or after you receive the product, whichever is later. Utah's solar law requires your solar agreement to state this right.

Source: Utah Code §13-11-4(2)(m) and §13-52-207 · Checked November 7, 2026

Conditions that matter

  • Send your cancellation to the email address or mailing address the solar agreement must list for cancellation notices. Keep a copy.
  • The solar retailer must return any check you signed and refund any money you paid within 10 days after you cancel.
  • Installation cannot begin until four business days after the retailer gives you a copy of the signed agreement, and the agreement cannot be enforced against you if you did not receive that copy.
  • The three-day right applies to sales over $25. A seller may use its own cancellation policy instead if it gives you more rights.

Both sections were amended in the 2026 General Session, effective May 6, 2026. Separately, a home solicitation sale made on credit can be canceled by written notice until midnight of the third business day after signing (Utah Code §70C-5-102).

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Laws that protect you in Utah

These are the state laws that come up most often in solar disputes here. Each one links to the official text or the agency that enforces it.

Utah Code §13-52 (amended by HB 57, 2025)

Residential Solar Energy Consumer Protection Act

Requires a separate written disclosure statement when you enter a solar agreement, covering the system, its cost, financing, and the estimates the retailer relied on. The Division of Consumer Protection enforces it.

Utah Code §13-52-302

Solar retailer registration and bond

Since July 1, 2026, a solar retailer may not operate in Utah without registering with the Division of Consumer Protection. Retailers must post a bond or certificate of deposit, and customers who suffer damages can be paid from it. Each sale made without registration is a separate violation.

Utah Code §13-52-207

Cancellation and installation timing

Your solar agreement must state your three business day right to cancel and where to send the notice. Installation can't begin until four business days after the retailer gives you a copy of the signed agreement.

How your utility credits solar in Utah

Exports earn an export credit rate, not retail

New Rocky Mountain Power solar customers are on Net Billing Service (Schedule 137). Solar you use in your home as it's produced still lowers your bill at the retail rate, but power you send to the grid earns an export credit rate that is recalculated every March 1 and is only a few cents per kilowatt-hour. Customers who applied before November 15, 2017 can stay on the old net metering program until January 1, 2036.

Source: Utah Clean Energy, Connecting Solar to the Grid and Export Credit Rates

Check your Utah solar contract

Pull out your paperwork and look for these. Anything missing is worth noting in a complaint or showing to an attorney.

  • The retailer is registered with the Utah Division of Consumer Protection (required since July 1, 2026).
  • You received a separate written disclosure statement when you signed.
  • The savings estimate uses the export credit rate for power you send to the grid, not the retail rate.
  • Installation did not start until at least four business days after you got a copy of the signed agreement.
  • The agreement lists an email or mailing address for cancellation notices.

Where to get help in Utah

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Installer and contractor complaints

Utah Division of Professional Licensing (DOPL)

Takes complaints about licensed and unlicensed work under Utah's licensing laws. It does not act as your attorney or recover money for you.

Visit the official page 801-530-6628

Consumer protection

Utah Division of Consumer Protection

Lists solar among its most common complaints. Use its referral guide if your problem belongs with another agency.

Visit the official page 801-530-6601

Utility billing and service

Utah Division of Public Utilities

Handles informal complaints for the Public Service Commission. Contact your utility first. Municipal and improvement district utilities are not covered. Toll free: 800-874-0904.

Visit the official page 801-530-7622

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

Utah solar questions

How do I check whether a solar company is registered in Utah?

The Utah Division of Consumer Protection runs solar retailer registration. Check its website or call the Division before you sign. Since July 1, 2026, selling without registration is a violation for each sale.

Does Utah still have net metering?

Not for new Rocky Mountain Power customers. Net metering closed to new applicants in 2017, and systems that applied after October 30, 2020 are on Net Billing Service, where exports earn a lower export credit rate. If a salesperson priced your savings at full retail for every kilowatt-hour, the estimate is likely too high.

Who do I complain to about a Utah solar company?

Sales and contract problems go to the Division of Consumer Protection. Licensing and workmanship problems go to the Division of Professional Licensing (DOPL).

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.