If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Tennessee's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Tennessee's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Tennessee cancellation window

3 business days after signing

Tennessee's Home Solicitation Sales Act lets you cancel a consumer sale or lease of goods or services until midnight of the third business day after you sign, if the seller personally solicited you at your home and you gave your agreement there. A solar purchase or lease signed at your kitchen table is generally covered.

Source: Tenn. Code Ann. §47-18-703 (see also §§47-18-702, 47-18-704, and 47-18-705) · Checked November 1, 2026

Conditions that matter

  • Cancel by written notice to the seller's address in the agreement. No special form is needed, and a mailed notice counts once it is in the mailbox. In Tennessee, Saturdays count as business days, but Sundays and listed holidays do not. If the seller did not give you the required "Buyer's Right to Cancel" statement, you can cancel in any manner until it does.
  • Within 10 days after you cancel, the seller must return your payments, any note you signed, and any trade-in. Until it does, you can keep goods it delivered and hold a lien on them.
  • Does not apply to cash sales under $25, sales made under prior negotiations between you and the seller, sales on an existing revolving charge account, real estate, insurance, securities, motor vehicles, or farm equipment. It also excludes emergency requests you make in a dated, signed writing that waives the right, once the seller has substantially begun work in good faith and goods cannot be returned.

Tennessee has no solar-specific cancellation law as of this check. These sections date to 1974, and the 2025 code shows no later amendments. The federal FTC Cooling-Off Rule generally gives you three business days to cancel a home sale of $25 or more, with a refund within 10 days. Tennessee requires a contractor's license for jobs of $25,000 or more.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Tennessee

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Installer licensing and complaints

Tennessee Board for Licensing Contractors, Department of Commerce and Insurance

Licenses contractors for jobs of $25,000 or more, and home improvement contractors for smaller jobs in some counties. It can only discipline a license, and it cannot get you a refund or give legal advice.

Visit the official page (615) 741-2241

Consumer protection

Tennessee Attorney General, Division of Consumer Affairs

Mediates complaints by asking the business to respond within 21 days. It cannot act as your lawyer or force a business to resolve your complaint. Toll-free inside Tennessee, call 800-342-8385.

Visit the official page 615-741-4737

Utility billing and service

Tennessee Public Utility Commission (TPUC), Consumer Services Division

Handles complaints about privately owned electric, gas, water, and telephone utilities. If your power comes from a municipal utility or cooperative, ask TPUC first whether it can help.

Visit the official page (800) 342-8359

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.