Misled about solar
in North Dakota? You have options.

If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under North Dakota's law.
2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
4. Official complaints. Complaints to North Dakota's agencies are free, create a record, and can lead to mediation or an investigation.
5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Your right to cancel

Conditions that matter

• Cancel by delivering, mailing, or emailing a written notice to the address the seller gave you. No special form is needed as long as it shows you do not want to be bound. The seller must tell you about your right to cancel out loud when you sign and attach two copies of a Notice of Cancellation form.
• Within 10 days after you cancel, the seller must return your payments and any note you signed and end any security interest. You must make delivered goods available at your address, and if the seller does not pick them up within 20 days you may keep them. A seller that altered your property while providing services must restore it.
• Does not apply to sales under $25, insurance, and some other listed categories, or to sales that follow negotiations at the seller's fixed business location. You also cannot cancel if you asked the seller to provide goods or services without delay, the seller substantially began in good faith, and the goods cannot be returned in about the same condition.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in North Dakota

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Before you contact anyone

1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

• Every way out of a solar contract, from the cancellation window to a buyout
• Misled by a solar salesperson? What counts and what evidence helps
• How to get out of a solar loan, including the payment jump and dealer fees
• How to get out of a solar lease or a solar PPA
• What to do if your solar company went out of business

Questions to ask

• Which agreement am I trying to cancel or change, and who is the other party to it?
• What does my agreement say about cancellation, notice, and where to send it?
• Did the seller give me the cancellation notice and disclosures required in my state?
• Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
• Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

• FTC: Solar power for your home
• CFPB: Submit a complaint about a lender or servicer
• USAGov: State consumer protection offices

Other states

Solar rules change at the state line. See every state and the review status of each.