If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Mississippi's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Mississippi's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Mississippi cancellation window

3 business days, financed home sales only

Mississippi's home solicitation law lets you cancel a consumer credit sale that a seller personally solicited at your home, where you agreed to buy there, until midnight of the third business day after you sign. A financed solar purchase sold door to door may be covered.

Source: Miss. Code Ann. §§75-66-3 and 75-66-7 · Checked November 1, 2026

Conditions that matter

  • Cancel by written notice to the seller's address in the agreement. No special form is needed. A notice sent by certified or registered mail counts once it is mailed, and the required notice form tells you to use one of those. If the seller did not give you the required 'Buyer's Right to Cancel' statement, you can cancel in any manner until it does.
  • Within 10 days after you cancel, the seller must return your payments and any note you signed, but it may keep a cancellation fee of up to 5% of the cash price, capped at your down payment. The seller gets nothing else for services already performed.
  • Covers only consumer credit sales for personal, family, or household use, so a cash purchase may not be covered. Does not apply to sales you started, sales after negotiations at the seller's business, sales by sellers regulated by the Public Service Commission, insurance, or emergency purchases where the seller had substantially begun work in good faith.

Mississippi has no solar-specific cancellation law that this check found. These sections have not changed since 1974. The official Mississippi Code is published through LexisNexis, so the citation links to the Justia mirror of the 2025 code.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Mississippi

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Contractor licensing and complaints

Mississippi State Board of Contractors

Licenses commercial and residential contractors statewide and takes complaints. Check a contractor's license with its online search before you sign or pay.

Visit the official page 601-354-6161

Consumer protection

Mississippi Attorney General, Consumer Protection Division

Mediates consumer complaints and enforces the Mississippi Consumer Protection Act. File online through the office's complaint portal.

Visit the official page 601-359-3680

Utility billing and service

Mississippi Public Service Commission, Consumer Services

Contact your utility first. Consumer complaint specialists contact you and the utility on your behalf. Each district has its own office.

Visit the official page 1-800-356-6430

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.