If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Minnesota's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Minnesota's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Minnesota cancellation window

3 business days

Minnesota's home solicitation law lets you cancel a sale or lease of goods, services, or home improvements over $25 until midnight of the third business day after the sale, if the seller personally solicited it and you agreed somewhere other than the seller's place of business. A home solar contract signed this way is generally covered.

Source: Minn. Stat. §325G.07 · Checked November 1, 2026

Conditions that matter

  • Cancel by written notice to the seller's address in the agreement. No special form is needed, and a mailed notice counts once it is in the mail. If the seller did not tell you about your right to cancel and give you the required written notice and forms, you can cancel in any manner until it does.
  • Within 10 days after you cancel, the seller must refund your payments, return any note you signed, and cancel any security interest. The seller is not entitled to payment for services performed before you canceled.
  • Does not apply after negotiations at the seller's store, to repair visits you requested, to emergencies with a signed waiver, or when you asked the seller to visit to negotiate a specific product and gave a separate handwritten waiver of your right to cancel.

Business days exclude Saturdays, Sundays, and state holidays (Minn. Stat. §325G.06). Since July 1, 2023, solar companies that contract with homeowners must hold a residential building contractor or remodeler license, and installation must be done by a licensed electrical contractor. A proposed Solar Energy Consumer Protection Act (HF 4880 and SF 5053) was introduced in April 2026 but has not passed.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Minnesota

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Installer and contractor complaints

Minnesota Department of Labor and Industry (DLI)

Licenses residential contractors and electrical contractors, which solar companies and installers must be. It can discipline a license but cannot order repairs or refunds or settle contract disputes. Toll-free 800-342-5354.

Visit the official page 651-284-5069

Consumer protection

Minnesota Attorney General's Office

Mediates complaints informally with the business but cannot force a response or represent you. Outside the Twin Cities call 800-657-3787.

Visit the official page 651-296-3353

Utility billing and service

Minnesota Public Utilities Commission, Consumer Affairs Office

Recommends giving your utility a chance to resolve the problem first. Toll-free 800-657-3782.

Visit the official page 651-296-0406

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.