If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Louisiana's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Louisiana's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Louisiana cancellation window

3 business days

Louisiana has no solar-specific cancellation law. If a seller solicited the sale in person and you signed away from the seller's place of business, such as at your home, Louisiana's home solicitation sale law lets you cancel until midnight of the third business day after the day you signed.

Source: La. R.S. 9:3538 · Checked November 1, 2026

Conditions that matter

  • Cancel by written notice to the seller at the address in the agreement. No special form is needed, and a mailed notice counts once it is properly addressed, stamped, and in the mail. Keep a copy.
  • The seller must return your payments and any note you signed within 10 days, but may keep a cancellation fee of up to 5% of the cash price, capped at your cash down payment.
  • Does not apply if you started the deal by contacting the seller at its business, or if the sale followed earlier negotiations at the seller's store or office. An emergency purchase where the seller has already begun work in good faith may also not be cancelable.
  • If the agreement is missing the required "CONSUMER'S RIGHT TO CANCEL" notice, you can cancel by telling the seller in any way, until the seller complies.

The seller cannot charge for work done before you cancel, other than the allowed fee (La. R.S. 9:3541). Solar installations with a project value of $10,000 or more require a Solar Energy Equipment license from the Louisiana State Licensing Board for Contractors, and that rule reaches businesses that sell or lease solar systems, not only installers (La. R.S. 37:2156.3).

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Louisiana

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Installer and contractor complaints

Louisiana State Licensing Board for Contractors (LSLBC)

Licenses contractors, including the Solar Energy Equipment classification. File complaints through the board's online or PDF complaint form, not its general contact form.

Visit the official page 225-765-2301

Consumer protection

Louisiana Attorney General, Consumer Protection Section

Takes consumer disputes, may send them to the business for a response, and tracks patterns of unfair practices. It cannot act as your attorney and does not handle utility disputes.

Visit the official page 1-800-351-4889

Utility billing and service

Louisiana Public Service Commission (LPSC)

Complaints go to your district Commissioner's office. Covers utilities not owned or run by a city, plus all electric cooperatives. Municipal utilities are not covered.

Visit the official page 800-256-2397

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.