If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Kentucky's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Kentucky's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Kentucky cancellation window

3 business days after signing

Kentucky's home solicitation law lets you cancel a sale of goods or services that a seller personally solicited at your home, where you agreed to buy there, until midnight of the third business day after you sign. A solar purchase sold and signed at your kitchen table is generally covered.

Source: KRS 367.420 and 367.440 · Checked November 1, 2026

Conditions that matter

  • Cancel by written notice to the seller at the address in the agreement. No special form is needed, and a mailed notice counts once it is in the mailbox. If the seller did not give you a signed written agreement with the required 'Buyer's Right to Cancel' statement, you can cancel in any manner until it does.
  • Within 10 days after you cancel, the seller must return your payments and any note you signed. A seller that performed services before you canceled gets no pay for them. If the seller does not ask for delivered goods back within a reasonable time (40 days is presumed reasonable), you can keep them.
  • Does not apply to sales after prior negotiations with the seller, phone sales you started, sales at the seller's fixed business location, sales under $25, insurance sales, or emergency requests where the seller had already substantially begun work in good faith. If the sale is a loan secured by your principal dwelling, you instead have until midnight of the 10th business day after the later of closing or the federal Truth in Lending disclosures.

Kentucky has no solar-specific cancellation law as of this check. A 2026 bill to regulate solar sales and contracts (House Bill 828) stayed in committee and did not pass. The exemptions in KRS 367.450 were last updated effective July 15, 2024.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Kentucky

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Electrical contractor licensing

Kentucky Department of Housing, Buildings and Construction, Electrical Division

Licenses electricians and electrical contractors and takes complaints about unlicensed electricians and faulty electrical installations. For licensing questions call 502-782-6700.

Visit the official page 502-573-1797

Consumer protection

Kentucky Attorney General, Office of Consumer Protection

Mediates consumer complaints and enforces the Consumer Protection Act. It cannot give legal advice or act as your private attorney.

Visit the official page 888-432-9257

Utility billing and service

Kentucky Public Service Commission, Consumer Services

Contact your utility first. The Commission does not regulate TVA-supplied electric utilities or utilities owned by local governments.

Visit the official page 1-800-772-4636

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.