If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Kansas's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Kansas's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Kansas cancellation window

3 business days after signing

Kansas lets you cancel a door-to-door sale, lease, or rental of consumer goods or services of $25 or more until midnight of the third business day after you sign an agreement that includes the required disclosures, if the seller personally solicited you and you agreed somewhere other than the seller's place of business. A solar sale or lease pitched and signed at your home is likely covered.

Source: K.S.A. 50-640 · Checked November 1, 2026

Conditions that matter

  • Cancel by mailing or delivering the signed and dated Notice of Cancellation, which the seller must give you in duplicate with its name, address, and the cancellation deadline filled in. Keep a copy. The Attorney General suggests certified mail. In Kansas, Saturdays count as business days, but Sundays and legal holidays do not.
  • Within 10 business days after receiving your notice, the seller must refund your payments, return any trade-in, cancel any note you signed, and end any security interest. It cannot transfer your debt to a third party before the fifth business day after you sign. If the seller does not pick up delivered goods within 20 days of your notice, you can keep them.
  • Does not apply to sales that follow negotiations during your visit to the seller's retail store, sales where you have a federal right to rescind a credit deal, emergencies with a handwritten waiver, sales made entirely by mail or phone, repair visits you requested (unless the seller sells you more while there), or sales of real estate, insurance, or securities.

Since July 1, 2025, a residential solar seller must also give you a separate disclosure statement, which you sign at least one calendar day after the contract (2025 Kan. Sess. Laws ch. 66, sec. 1). The Attorney General's standard form says the agreement is not valid or enforceable until you sign it, and a contract that does not comply is void. Your recurring payments also pause if the system does not get permission to operate from the utility within 90 days of the first payment due date.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Kansas

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Installer licensing

Your city or county licensing and building office

Kansas law lets cities and counties license electricians and enforce electrical codes in their own area (K.S.A. 12-1527). Check with your local building department about your installer's license and permits.

Visit the official page

Consumer protection

Kansas Attorney General, Consumer Protection Division

Takes consumer complaints and enforces the solar disclosure law, which carries civil penalties of up to $10,000 per violation. Local callers can use (785) 296-3751.

Visit the official page 1-800-432-2310

Utility billing and service

Kansas Corporation Commission, Public Affairs and Consumer Protection

Contact your utility first. The Commission does not regulate most electric cooperatives or municipal utilities.

Visit the official page (800) 662-0027

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.