If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Indiana's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Indiana's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Indiana cancellation window

3 business days after signing

Indiana's Home Improvement Contract Act lets you cancel a contract over $150 to alter or modify your Indiana home until midnight of the third business day after you sign. For work paid by insurance, the clock starts instead when your insurer tells you in writing whether the loss is covered, if that is later. The law does not name solar, but a solar installation on your home is likely covered.

Source: IC 24-5-11-10.6 · Checked November 1, 2026

Conditions that matter

  • Cancel by written notice to the supplier's mailing or email address on the cancellation form, which the supplier must give you before you sign. A mailed notice counts once it is properly addressed, stamped, and in the mail, and an email counts on the day you send it.
  • The supplier must return your payments or deposits and any note or other evidence of debt within 10 days after you cancel. If you agreed in writing beforehand that emergency or temporary work was needed to prevent damage to your property, the supplier can charge the reasonable value of that work.
  • Indiana's separate home solicitation law also lets you cancel a deal you did not seek out, made after a seller contacted you away from its place of business, before midnight of the third business day after you finally agree. Under that law, Saturdays count as business days, but Sundays and legal holidays do not, and sales made entirely by mail or phone are excluded (IC 24-5-10).

This rule covers contracts signed after June 30, 2017 (added by P.L.170-2017). The Attorney General advises that a phone call to cancel is not legally binding, so always cancel in writing. Indiana has no solar-specific cancellation law that we found as of this check.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Indiana

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Consumer protection

Indiana Attorney General, Consumer Protection Division

Mediates and investigates complaints and enforces the Deceptive Consumer Sales Act. It cannot act as your private attorney or give legal advice. Local callers can use (317) 232-6330.

Visit the official page (800) 382-5516

Utility billing and service

Indiana Utility Regulatory Commission (IURC), Consumer Affairs Division

Contact your utility first. Handles billing, metering, and service disputes with utilities the IURC regulates, and some utilities are outside its authority.

Visit the official page 1-800-851-4268

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.