If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Arkansas's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Arkansas's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Arkansas cancellation window

3 days after signing (Sundays and holidays excluded)

Arkansas's Home Solicitation Sales Act gives you an absolute right to cancel a cash or credit sale of goods or services over $25 that a seller personally solicited away from its normal place of business, until midnight of the third day after you sign, not counting Sundays and state holidays. A solar contract signed at your kitchen table is generally covered.

Source: Ark. Code §4-89-107 (with §§4-89-102, 4-89-103, 4-89-108, and 4-89-109) · Checked November 1, 2026

Conditions that matter

  • Cancel by mailing or delivering the signed and dated Notice of Cancellation the seller must give you, or any other written notice, to the seller's business address. Sending it by registered mail is suggested. Saturdays count as days. If the seller did not tell you about your right both orally and in writing, the period does not start until you get actual notice.
  • Within 10 days after you cancel, the seller must return your payments, any trade-in, and any note you signed. If the seller does not pick up delivered goods within 20 days, you can keep them.
  • Does not apply to sales after negotiations at the seller's business location, repair or maintenance visits you requested, emergency repairs needed right away to protect people or property, sales under existing credit arrangements, or sellers that make at least 75 percent of their sales at their local business premises.

Arkansas has no solar-specific cancellation law as of this check. A seller that violates the Act may owe you 10 percent of the transaction total or $100, whichever is greater, plus actual damages (Ark. Code §4-89-105).

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Arkansas

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Installer and contractor complaints

Arkansas Contractors Licensing Board

Takes written complaints about residential and commercial contractors by email or mail. Everything you submit is a public record.

Visit the official page (501) 372-4661

Consumer protection

Arkansas Attorney General, Consumer Protection Division

Mediates complaints by sending them to the business for a written response within 30 days. It cannot act as your private attorney.

Visit the official page (800) 482-8982

Utility billing and service

Arkansas Public Service Commission, Consumer Services Office

Resolves most complaints informally. It does not regulate municipally owned utilities.

Visit the official page (800) 482-1164

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.