If you were misled, you have options

Being told your bill would disappear, that the system was free, that a tax credit would pay off the loan, or that you were only signing up for an inspection can all matter, even long after a cancellation window has closed.

  1. Your state's consumer protection law. Every state has a law against deceptive and unfair business practices. False promises about savings, costs, tax credits, or who you were dealing with may fall under Alaska's law.
  2. Missing paperwork and disclosures. Many states require specific disclosures and a written cancellation notice. If you never received them, a deadline may not have started, or the contract may have other problems.
  3. Your lender may share responsibility. When a seller arranges your financing, federal rules often let you raise the same claims against the lender that you have against the seller, up to the amount you paid. Check your loan for a notice about the FTC Holder Rule.
  4. Official complaints. Complaints to Alaska's agencies are free, create a record, and can lead to mediation or an investigation.
  5. Professional help. A solar attorney or solar exit company can review your documents and tell you which of these options fit your situation.

Not sure which option fits? Tell us what happened and we will help you see your options. It takes about two minutes.

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Your right to cancel

Alaska cancellation window

5 business days after signing

Alaska law gives you five business days to revoke a contract for goods or services of $10 or more from a door-to-door sale, meaning the seller solicited you in person or by phone and you agreed somewhere other than the seller's place of business. A solar contract sold at your home may be covered.

Source: AS 45.02.350 · Checked November 1, 2026

Conditions that matter

  • Revoke by returning any delivered goods to the seller, or by sending a registered letter marked Deliver to Addressee Only, Return Receipt. Your revocation counts when the letter is mailed. The seller must give you written notice of this right when you sign.
  • The seller pays the cost of returning goods. The statute does not set a deadline for the seller to refund your money.
  • Does not apply to sales that follow negotiations during your visit to a retail store, emergencies where you contacted the seller, sales done entirely by mail, repair or maintenance visits you requested, or sales made at your own place of business.

The federal FTC Cooling-Off Rule generally gives you three business days to cancel a home sale of $25 or more, including cash sales, with a refund within 10 days. Alaska has no solar-specific cancellation law as of this check. The Alaska Department of Law describes this as a five-business-day cancellation period for home improvement sales signed at your home or away from the contractor's business.

Canceling one agreement does not always cancel another. A separate loan, lease, or power purchase agreement can have its own terms, so check each document you signed. If the sale was made in Spanish or another language, read your rights when a contract is not in your language. To compare deadlines, see the cancellation period in every state.

Where to get help in Alaska

These are official agencies. Filing a complaint is free. An agency can investigate or mediate, but most cannot act as your lawyer or guarantee a refund.

Installer and contractor licensing

Alaska Division of Corporations, Business and Professional Licensing, Construction Contractors

Registers general, residential, specialty, electrical, mechanical, and handyman contractors. To report fraud or unlicensed work, call the Investigations Unit at (907) 269-8124.

Visit the official page (907) 465-2050

Consumer protection

Alaska Department of Law, Consumer Protection Unit

Usually sends your complaint to the business and tries informal mediation. It cannot act as your lawyer. In Anchorage call 907-269-5200.

Visit the official page 1-888-576-2529

Utility billing and service

Regulatory Commission of Alaska (RCA), Consumer Protection and Information Section

Contact your utility first. If that does not resolve it, file an informal complaint. In Anchorage call (907) 276-6222.

Visit the official page 1-800-390-2782

Before you contact anyone

  1. Gather every document you signed. The sales or installation agreement, any loan, lease, or power purchase agreement, and any change orders.
  2. Identify each company. The seller, installer, lender, and current servicer may be different businesses. Your latest statement shows who services your account now.
  3. Write down the timeline. When you were contacted, when you signed, when work started, and every promise made about savings or cost.
  4. Keep proof of every notice. Save emails, certified mail receipts, and the date you sent anything.

Guides for your situation

Questions to ask

  • Which agreement am I trying to cancel or change, and who is the other party to it?
  • What does my agreement say about cancellation, notice, and where to send it?
  • Did the seller give me the cancellation notice and disclosures required in my state?
  • Is my loan separate from my installation contract, and what happens to it if the contract is canceled?
  • Was a dealer fee built into my loan? Estimate it with our calculator.

National resources

General information, not legal advice.

This page can’t tell you whether a right applies to your agreement. For that, contact a licensed attorney or the agencies above.

Other states

Solar rules change at the state line. See every state and the review status of each.