Who handles Spruce Power accounts now

Spruce Power owns and services its portfolio of about 84,000 home solar leases and PPAs in 18 states and bills those customers directly. If your contract was moved to Spruce from another company, Spruce is the one to contact.

What it means for homeowners

  • Spruce bought many of its contracts from other companies, so your original installer may not be the one billing you.
  • Connecticut's settlement requires Spruce to return improperly collected charges and improve billing and complaint response; check your statements for errors.
  • The attorney general subpoenas in four states are investigations, not findings.

Dealing with Spruce Power?

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Timeline

September 9, 2022

XL Fleet Corp. acquired Legacy Spruce Power and renamed itself Spruce Power Holding Corporation in November 2022 (NYSE: SPRU).

Early 2023

Acquired about 22,500 customer contracts from funds managed by HPS Investment Partners.

August 18, 2023

Acquired about 2,400 home solar assets from a regulated utility company.

Early 2024

Launched Spruce Pro, servicing more than 60,000 third-party-owned systems for other owners.

Late 2024

Acquired about 9,800 more systems from a publicly traded energy services company.

March 12, 2026

Connecticut Attorney General filed a $100,000 stipulated judgment with Spruce Power 3, LLC in Hartford Superior Court over billing, customer service, and warranty complaints, pending court approval.

Early 2026

Spruce's annual report for 2025 disclosed subpoenas from the attorneys general of Connecticut, New Jersey, New York, and Texas about its sales, marketing, billing, and operations practices.

Official contacts

Spruce Power customer contact page

Phone is the main company number listed in Spruce's 2025 annual report; the page links homeowner support and home sale transfers.

Visit the official page (866) 777-8235

Connecticut Attorney General Consumer Inquiries

Connecticut residents can also email attorney.general@ct.gov.

Visit the official page 860-808-5318

Government actions

Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.

  • March 12, 2026, Connecticut Attorney General. Stipulated judgment with Spruce Power 3, LLC filed in Hartford Superior Court: $100,000 payment, return of improperly collected charges, and reforms to billing and complaint response. It resolves an investigation into billing, customer service, and warranty complaints that peaked in 2021 to 2023 after Spruce took over a portfolio of contracts from NRG Energy. The release does not say whether Spruce admitted liability. Source
  • Early 2026, Attorneys General of Connecticut, New Jersey, New York, and Texas. Spruce disclosed in its annual report for 2025 that it received subpoenas about sales, marketing, billing, and operations practices and is cooperating (investigations, no findings). Source

Your options

Sources

  1. Spruce Power Form 10-K for 2025 (SEC). Houston headquarters and phone, about 84,000 assets in 18 states, acquisition history, Spruce Pro, AG subpoenas.
  2. Connecticut AG release, Mar 17, 2026. Spruce Power 3, LLC settlement terms and filing date.
  3. Spruce Power get in touch page. Customer portal page exists (contents did not load).

About this profile.

Solar Accountability is independent of Spruce Power. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.