Who handles Solar Titan USA accounts now

Solar Titan no longer operates, and no company took over its customers. If your system was financed through Mosaic, your loan is likely now serviced by Solar Servicing LLC after Mosaic's 2025 bankruptcy; check your latest statement. Other customers should contact the company that bills them. The court-appointed receiver handles complaints against Solar Titan through solartitanusa.com. Equipment warranties, such as Generac, remain with the manufacturers.

What it means for homeowners

  • Solar Titan went into a federal court receivership, not bankruptcy; the receiver will send recommendations for resolving complaints to the court for approval.
  • File a complaint with the receiver at solartitanusa.com and with your state attorney general.
  • The states also sued Solar Mosaic, Solar Titan's main lender; those claims are allegations unless the court rules or the parties settle.
  • Keep paying your loan unless your lender or the court tells you otherwise.
  • Some customers got help from Generac with Generac equipment that Solar Titan installed; contact the manufacturer of your equipment.

Dealing with Solar Titan USA?

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Timeline

December 2022

The Knoxville company began downsizing, blaming problems with parts from a supplier.

January 2023

Customers reported that Solar Titan's phone number no longer worked.

February 6, 2023

Tennessee and Kentucky attorneys general sued Ideal Horizon Benefits, LLC dba Solar Titan USA, its principals, and lender Solar Mosaic in the U.S. District Court for the Eastern District of Tennessee (Case No. 3:23-cv-00046), alleging deceptive sales and installation practices.

February 7, 2023

Judge Clifton Corker granted a temporary restraining order that barred the alleged practices, froze the assets of the company and its principals, and appointed receiver Richard Ray; the remaining 23 employees were terminated.

February 2023

The receiver's first report counted 449 documented complaints from customers in Alabama, Georgia, Kentucky, and Tennessee and about $49,000 in company bank accounts.

July 13, 2023

The court approved the sale of company assets; Alabama, Georgia, and Virginia had joined the states' case. An auction of vehicles, equipment, and inventory followed on August 10, 2023.

Official contacts

Solar Titan USA receiver complaint site

The court-appointed receiver uses this site for consumer complaints and status checks.

Visit the official page

Tennessee Attorney General release on the Solar Titan order

The Tennessee AG's Division of Consumer Affairs is the clearinghouse for complaints.

Visit the official page

Solar Servicing LLC (former Mosaic loans)

Services most former Mosaic solar loans since September 22, 2025.

Visit the official page

Government actions

Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.

  • February 6, 2023, Tennessee Attorney General and Kentucky Attorney General. Sued Solar Titan USA, its principals, and lender Solar Mosaic in federal court under the Consumer Financial Protection Act, the Tennessee Consumer Protection Act, and other laws, alleging missed installations, misrepresented savings and tax credit eligibility, improper permitting, and use of customer funds for personal purchases (allegations). The court found the states likely to succeed and entered a TRO freezing assets and appointing a receiver. Alabama, Georgia, and Virginia later joined. Source

Your options

Sources

  1. Tennessee Attorney General release, Feb 8, 2023. Ideal Horizon Benefits dba Solar Titan USA, Solar Mosaic as defendant, claims, TRO terms, receiver complaint site.
  2. CourtListener, plaintiffs' TRO exhibits. Caption, defendants, Case No. 3:23-cv-00046 in the Eastern District of Tennessee, filed February 6, 2023.
  3. WSMV, Feb 8, 2023. Knoxville headquarters, filing and TRO timing, allegations.
  4. WBIR, receiver's first report. Receiver Richard Ray appointed by Judge Clifton Corker; 449 complaints; bank balances; 23 employees terminated February 7.
  5. WBIR, asset auction. July 13 sale order, August 10 auction, Alabama, Georgia, and Virginia in the case.
  6. WBIR, Dec 2022. Downsizing blamed on supplier parts.
  7. WBIR, Jan 16, 2023. Solar Titan phone number no longer working in January 2023.
  8. WATE, Mar 12, 2024. Receiver's complaint site and court approval process; Generac help for one customer.

About this profile.

Solar Accountability is independent of Solar Titan USA. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.