Who handles Solar Servicing accounts now

Solar Servicing LLC, a wholly owned subsidiary of Forbright Bank, services most former Mosaic solar loans. Borrowers send payments to Solar Servicing, which handles payoff letters and releases the equipment security filing after payoff. Some Mosaic loans owned by outside investors are serviced by other companies.

What it means for homeowners

  • Payment terms and schedules did not change when servicing moved from Mosaic; keep paying by the due date.
  • Payoff amounts are in the online account, and payoff demand letters (good for up to 10 days ahead) can be requested at loanservicing@solarservicingllc.com.
  • Solar Servicing says the UCC-1 covers only the solar equipment, not the home, and that it releases the security filing after the loan is paid.
  • Solar Servicing says it does not offer loan transfers, so homeowners selling a home should contact Borrower Support early to arrange a payoff.
  • Unresolved complaints can go to your state attorney general, your state financial regulator, or the CFPB; Solar Servicing's site does not publish a separate complaints process.

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Timeline

June 6, 2025

Mosaic filed Chapter 11 in the Southern District of Texas; Forbright Bank was its prepetition secured lender.

September 5, 2025

Bankruptcy court confirmed Mosaic's plan, under which Solar Servicing LLC would take over servicing of the existing loan portfolio.

September 22, 2025

Solar Servicing completed its acquisition of Mosaic's loan servicing operations, and the Mosaic plan became effective.

Official contacts

Solar Servicing Borrower Support

Email loanservicing@solarservicingllc.com; option 3 for selling your home; mail payments to P.O. Box 78080, Phoenix, AZ 85062-8080.

Visit the official page (866) 493-6367

Solar Servicing Homeowner FAQs

Covers payoff letters, UCC-1 filings, and home sales; NMLS ID 2744383.

Visit the official page (866) 493-6367

Solar Servicing Mosaic transition FAQ

Borrower portals: solarservicing.myaccountinfo.com and joinmosaic.myaccountinfo.com.

Visit the official page (866) 493-6367

Your options

Sources

  1. Solar Servicing Contact Us. Phone, emails, hours, payment, overnight, and corporate (Chevy Chase, MD) addresses.
  2. Solar Servicing Homeowner FAQs. Payoff letters, UCC-1 scope, no loan transfers, NMLS ID.
  3. Solar Servicing corporate FAQ. September 22, 2025 completion and investor-owned loans with other servicers.
  4. Solar Power World, Sept. 25, 2025. Solar Servicing is a wholly owned subsidiary of Forbright Bank.
  5. Kroll Mosaic case site. Plan effective date of September 22, 2025.

About this profile.

Solar Accountability is independent of Solar Servicing. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.