Who handles EnFin accounts now

EnFin services its own accounts. Its contact page names Launch Servicing for billing questions at (866) 970-1109 and clientservicing@enfin.com, and payments by mail go to EnFin Corp. Loans are made by Hatch Bank or EnFin Corp., and EnFin records a UCC-1 and a county fixture filing on the system.

What it means for homeowners

  • EnFin says there is no penalty or fee for paying off a loan early, and payoff quotes are available online or at (866) 970-1109.
  • For leases and PPAs, EnFin says buyout prices vary by system and must be quoted by EnFin.
  • EnFin says it does not place a lien on the home but does record a UCC-1 and a county fixture filing that show on the property's title, so ask for both to be released after payoff.
  • EnFin recommends paying off the loan when selling, and asks homeowners to start a transfer at least 30 days before closing.
  • Complaints go to Complaintsdesk@enfin.com; use the subject line 'Complaint Escalation:' to escalate, and unresolved issues can go to your state AG, state financial regulator, or the CFPB.

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Timeline

2022

EnFin began pilot lending in the second half of 2022.

January 2023

EnFin officially launched as Qcells' in-house residential solar financing platform.

May 2024

EnFin closed its first asset-backed securities deal, about $253 million.

Official contacts

EnFin account servicing (billing, payoff, home sale)

The homeowner page says to call for payoff quotes and transfers, Mon to Fri 7:00 AM to 7:00 PM CT.

Visit the official page (866) 970-1109

EnFin contact page

Escalation line (option 0); billing questions to Launch Servicing at 866-970-1109 or clientservicing@enfin.com; payments by mail to EnFin Corp., PO BOX 845075, Dallas, TX 75284-5075.

Visit the official page (833) 586-3675

EnFin complaints desk

Email Complaintsdesk@enfin.com; EnFin says it acknowledges within 5 business days and completes review within 15 business days.

Visit the official page

EnFin homeowner login

Online account for payments and payoff quotes.

Visit the official page

Your options

Sources

  1. EnFin home page. A Qcells company; leases, PPAs, and loans; loans by Hatch Bank or EnFin Corp. (NMLS ID 2293461).
  2. EnFin contact page. Phones, emails, complaints process, Launch Servicing for billing, payment address.
  3. EnFin homeowners page. Payoff, buyout, UCC-1 and fixture filing, home sale guidance.
  4. Qcells blog, May 21, 2024. Wholly owned subsidiary of Qcells; pilot in 2022 and launch in January 2023; first ABS deal; Irvine dateline.

About this profile.

Solar Accountability is independent of EnFin. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.