Who handles Encor Solar accounts now

Encor Solar no longer operates. If GoodLeap financed your system, GoodLeap set up a dedicated line for Encor customers and said it was hiring local contractors to finish incomplete systems. Other customers should contact the company that bills them. Panel and inverter warranties remain with the manufacturers.

What it means for homeowners

  • Encor Solar's workmanship warranties are no longer being honored because the company closed.
  • If your installation was never finished, contact your lender; GoodLeap said it would defer payments case by case while it finished affected systems.
  • North Carolina residents can file a complaint with the state Department of Justice, which is investigating the closure.
  • Contact the equipment manufacturer about malfunctioning panels, inverters, or batteries.
  • No bankruptcy case for Encor Solar was found as of November 2026.

Dealing with Encor Solar?

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Timeline

2016

Founded, according to its Built In company profile, with offices in Lehi, Utah, Austin, Texas, and Las Vegas, Nevada.

Early 2024

Closed; its voicemail told callers that due to unresolvable economic conditions Encor Solar had been forced to close its doors for good.

February 9, 2024

North Carolina Department of Justice issued a consumer alert saying Encor Solar had gone out of business and its Consumer Protection Division was investigating; it had received 32 complaints.

February 2024

Lender GoodLeap said about 190 of its borrowers were affected and that it was hiring local contractors to finish systems, deferring payments case by case until permission to operate was obtained.

Official contacts

GoodLeap line for Encor Solar customers

Dedicated GoodLeap number for affected Encor customers, as reported by WRAL in February 2024.

Visit the official page 855-333-5336

North Carolina DOJ consumer alert on Encor Solar

Alert dated February 9, 2024; file complaints at ncdoj.gov/complaint. Outside North Carolina call 919-716-6000.

Visit the official page (877) 566-7226

Government actions

Actions by regulators and attorneys general. Lawsuits describe allegations unless a court ruled or the case settled.

  • February 9, 2024, North Carolina Department of Justice. Issued a consumer alert that Encor Solar had gone out of business, leaving North Carolinians without products or services they paid for, and said its Consumer Protection Division was investigating. No lawsuit was reported. Source

Your options

Sources

  1. North Carolina DOJ consumer alert, Feb 9, 2024. Encor Solar out of business; investigation; customer guidance; phone numbers.
  2. WRAL, Feb 12, 2024. Closure, 32 complaints, about 190 GoodLeap borrowers affected, GoodLeap line 855-333-5336, payment deferrals.
  3. WFMY News 2. Closure voicemail message; unfinished systems in Guilford County.
  4. Built In company profile. Founded 2016; Lehi, Utah headquarters; Austin and Las Vegas offices (self-reported profile).

About this profile.

Solar Accountability is independent of Encor Solar. This page reports public facts from the sources listed and is not legal advice. If something here is out of date, please let us know.